IrisheupassportReviews of irisheupassport.com

Getting my sons first passport has been one of the most disappointing, prolonged, frustrating things I've ever had to do!! Submitted all relevant documents, phoned to confirm received and all ok. You never get an actual helpful answer .. just a generic 'we've received the forms, you'll now have to wait'. What I was told would take 4 - 6 weeks, forms sent back, then asked to resubmit another identity verification, so sent my sons school. As they waited so long it was then school holidays and the school did not answer so they were unable to confirm my sons identity. The result after 4 months of back and forth, many phone calls, usually number 30 or 40 in the queue.... they then rejected his application and asked for everything to be resubmitted!! No logic, no phone back, just making a simple process as protracted and difficult as possible. It's insane really in this day and age and no wonder there are long delays when one application takes so long and so much back and forth to actually process.

Unhelpful, diabolical service. Tried a couple of years ago and gave up after many rejections for invalid, unreasonable reasons. I have sent in all required documents, the online tracker is incorrect, virtually impossible to connect to a human being to assist, on the 16th attempt of contact I spoke to an unhelpful, rude agent who called me a liar due to my delivery address being different to my place of birth. Incompetency at its finest. I have never dealt with any customer service reps more unhelpful and illiterate. Designed to kill brain cells and increase stress & cortisol levels! if you had a passport approved, kudos to you because for me it is looking impossible.

Thank you for getting my new passport so quickly

Renewing my Irish passport was easier than it’s ever been. The online application took less than 10 minutes from start to finish, and my new passport arrived in under 10 days. An incredibly fast, smooth, and efficient process!

Having sent off my photo with my original documents back in March, I was told by email on May 22nd that my photo was unacceptable. I made around 15 attempts on their link to resubmit and was eventually successful. On July 8th, I was sent an email telling me that the photo I submitted, that was accepted by them was not acceptable. 6 more attempts later they accepted another photo. Losing the will to live with all this. Are they actually trying not to hand out a passport and keep your application money ?

Second time applying as first one "ran out of time". 4 months in this time. Confirmed identity with witness weeks ago, they then asked for another photo (after 7 weeks). Just received all my documents back, issue date 23/6 and we are now 6/7!! Still says Processing on tracker. Web chat is useless, only tell you what you can read on the tracker. Absolute joke!!!

Took nearly 6 months to get my passport. Can't contact them by phone or web chat. They lost my original marriage certificate. No one seems to care and am getting fobbed off all the time. Ireland should be thoroughly ashamed of their disgusting service to it's citizens

Applied on the 16th of February 2026. Currently im on working day 75.. still waiting for my passport.. I was born in northern Ireland.. so I had all the relevant documents needed. The online chat is useless never any agents available and when I phone I'm between 24th to 27th in the queue. Online tracker is useless doesn't give any info. I've emailed but not had any reply. Passport was meant to be dispatched on Friday 29th of may. But now tracker bar has been reduced. Very poor service. Ive given up now