iRESTOREReviews of irestorelaser.com

All I did was place my order but it was received quickly and communication was timely.

I use the chat feature to ask someone to help me and they created a cart for me with all things that I needed and I ordered it. It was simple as that the only thing I don’t like, probably is the pressure of upgrading to a more expensive device while you’re placing your order.

I have been using this product for less than one month and I love it! Great investment

Based on what I’m reading in the reviews, it doesn’t sound like I want to purchase from this company. I will be buying from someone else.

Fast efficient service

iRestore: Hostile Policies, Hidden Fees, and Absolutely Terrible Customer Service If you’re thinking of buying from iRestore, read this first. I ordered a device and decided I wanted to upgrade to the Elite model BEFORE my original order even arrived. As soon as my shipment was delivered (literally within minutes, and still unopened), I emailed iRestore asking to exchange it for the Elite. Sounds simple, right? Wrong. Punished for Upgrading: Instead of a reasonable exchange, I was told I would need to pay a $200 “service fee” just to send back my unopened product—plus another $1,000 for the upgrade! That’s right: you get penalized $200 even if you never opened the box and reach out right away. Return Policy Scam: When I pushed back, their customer service buried me in fine print and shifting policies. Suddenly, I was told that if I upgraded, I’d waive my right to any return or money-back guarantee on the new device. In other words: pay more, get less protection. Bait-and-Switch: Every time I tried to follow their process, another new restriction or hoop appeared. Policies seemed made up on the fly to trap you as a customer and keep your money, no matter what. Condascending and Tone-Deaf: Instead of any actual help, I got copy-paste apologies, unwanted “inspiration,” and invites to their Facebook group—as if that would make up for being gouged and jerked around. One Return Per Lifetime: They only allow one return per household—ever. So if you upgrade, you’re out of luck for any future issues. Bottom line: iRestore is all about keeping your money, not helping customers. I faced hidden fees, inflexible and punitive policies, and customer service that made me feel like an inconvenience instead of a valued customer. If you value your sanity (and your wallet), buy from literally anyone else.

I should be recieving the product in a week. So far the company has shown to be very efficient in answering my inquiries re product and shipping to Australia..

It was easy to order, but after almost a week the product still hadn’t shipped. It was only after I called yesterday, I got a text it was “ready to ship”. As I am writing this, it still hasn’t shipped to my knowledge. It has now been a week since my order was placed. Update: It has STILL not been shipped as of 06/26/25, according to the tracking information. IRestore tells me it has shipped, but the tracking says differently. This is getting annoying!!!!