iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Adriana T.
Jul 19, 2025
Improving your skin
Making easier to use good quality products available at home
Response from iRESTOREJul 21, 2025
Hi Adriana, Thanks for the positive feedback, and I wish you all the best!
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Todd
Jul 18, 2025
Just received the package
Just received the package. It was quite easy to order and it shipped promptly. I look forward to using it!
Response from iRESTOREJul 21, 2025
Hi Todd, I'm glad to hear that the order was shipped smoothly. I'm looking forward to hearing positive results in the coming weeks.
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Lindsey
Jul 16, 2025
I paid for express overnight shipping…
I paid for express overnight shipping and have not received the item yet despite getting this survey. UPS tracking does not even show they have the item yet. Any assistance in this matter would be greatly appreciated.
Response from iRESTOREJul 17, 2025
Hi Lindsey, Thank you for reaching out, and I sincerely apologize for the delay and any inconvenience this has caused. We understand how important it is to receive your order promptly, especially with express overnight shipping. Please rest assured that your package is on its way and has been prioritized for delivery. Sometimes, tracking information can take a little time to update in the system, but we are closely monitoring its progress. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please don’t hesitate to contact us directly. Thanks!
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Edward W.
Jul 16, 2025
iRESTORE customer service was…
iRESTORE customer service was wonderful. I was allowed all the time i needed to explain my situation and the response was just great! Thanks, iRESOTRE.
Response from iRESTOREJul 16, 2025
Hi Edward, Thanks for the positive feedback, and we're delighted to know that your concerns were handled smoothly. If you have further questions or concerns, please don't hesitate to let us know, and we'll be there for you. Thanks and wishing you all the best!
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Andrew
Jul 15, 2025
No tracking #on a $2k order
No tracking #on a $2k order, but already sent ads to buy more products- so far a 1 but hoping product a 5+++- when received.....lets hope soon
Response from iRESTOREJul 15, 2025
Hi Andrew, We sincerely apologize for any frustration or concern caused by the delay in providing your tracking information. We understand its importance, especially for a significant purchase like yours. Please know that we have already reached out to you directly with the tracking details. We truly appreciate your patience and hope that the product exceeds your expectations once it arrives. If there is anything else we can assist you with, please don’t hesitate to reach out.
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Jon
Jul 14, 2025
Verification required after order
Placed my order - Irestore accepted bank payment. Then receive an email asking for proof that I am real. Support asked me for a picture of my drivers license and a pic of the last 4 digits on my card. I called your support and they verified that the request was legit. All of this after you were paid. Until I sent those items, the order has been in suspense. And now I am waiting 2 more business days for “Andrew” to provide “next steps.” I have never in my life been asked to go thru a process such as this. If i don’t receive an email in 2 business days saying “ your order is on the way” I will cancel this order and buy from your competition. I spent a decade of my career as a telecom customer experience executive (see LinkedIn) so I have a bit of experience in this arena. This is ridiculous.
Response from iRESTOREJul 15, 2025
Hi Jon, Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience this verification process has caused. We want to assure you that your order is being prioritized, and we are working to move things along as quickly as possible. We have also attempted to reach you by phone to discuss the situation directly, but your call was routed to voicemail. Please rest assured that we take your feedback seriously and are committed to resolving this promptly. We appreciate your patience and understanding. If you have any further questions or need immediate assistance, please don’t hesitate to contact us directly. Thanks!
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Craig R.
Jul 14, 2025
Tried for 2 months and decided to send…
Tried for 2 months and decided to send it back as it was too inconvenient to have to use it twice a week. Also impossible to take it when travelling as too large. Returns process was not straightforward and made worse by the fact that their email doesn’t work so the only way to communicate is via their website form. They try to charge you an enormous rate for shipping so you are best to post it back yourself. Overall I can’t comment on the laser itself but as a company they are very frustrating to deal with. Update: trying to blame me for using the wrong email address is pretty lame given I sent an email yesterday to info at irestorelaser.com and it bounced! Also email replies to their emails also bounce.
Response from iRESTOREJul 14, 2025
Hi Craig, Thanks for the feedback. We sincerely apologize for the inconvenience regarding the return process. Please note that, as per our return policy, if the device is returned within 12 months, the customer will pay for the return shipping, and we will give our customers their choice of courier. Also, as it turns out, the email address you are responding to is mail.irestorelaser.com instead of our official email address, which is [email protected]. Thanks for your patience and understanding, and we hope to make things right for you.
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Susan
Jul 13, 2025
I am impressed by the quality of the…
I am impressed by the quality of the product. I have just started using it, but I have noticed somewhat less shedding. It will be several months before I know if it really works, but so far I’m encouraged.
Response from iRESTOREJul 14, 2025
Hi Susan, Thanks for the feedback. We're delighted to hear that you're already seeing positive results from using the device. Patience and consistency are the two key factors in achieving more results. Looking forward to more positive results, we wish you all the best!
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