iRESTOREReviews of irestorelaser.com

Response from iRESTOREAug 5, 2026

Hi Ivana, We're sorry to hear about your experience and understand your frustration. After reviewing your case, we can confirm that you have now received our email, and your return is currently being processed. We appreciate your patience and are committed to seeing your return through as quickly as possible. If you have any additional questions, please reply to our latest email and we'll be happy to assist you.

Response from iRESTOREJul 24, 2026

Hi Linda, Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We've already reached out to you directly because we'd like the opportunity to make things right. Our team is committed to finding a resolution that addresses your concerns and provides a positive outcome. Please check your email for our message, and we look forward to working with you to resolve this as quickly as possible.

Response from iRESTOREJul 6, 2026

Hi Andy, Thank you for sharing your feedback, and we're truly sorry to hear that your experience has been disappointing. Hair regrowth results can vary significantly from person to person. While many users begin to notice visible improvements within several months, others may require a longer period of consistent use, especially depending on factors such as the stage of hair loss, age, genetics, and overall health. Because of these individual differences, we generally recommend using the device consistently for at least 12 months to allow enough time to evaluate its effectiveness. We also wanted to clarify that, after reviewing your account, we can see that you chose to keep the device rather than return it under our 12-month money-back guarantee. While our return policy does include a restocking fee for returned devices, we understand your concerns regarding how the guarantee may have been perceived, and we appreciate you sharing that feedback. We'll be sure to pass your comments along to the appropriate team as we continuously work to improve our customer experience and communication. We genuinely appreciate you giving iRESTORE a try and thank you again for taking the time to share your experience.

Response from iRESTOREJun 10, 2026

Hi Linda, We're sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be to feel that the checkout process was confusing and to have your refund requests go unanswered. We're glad you were eventually able to arrange the return, but we recognize that it took more effort than it should have. Your comments are valuable and will be shared with our team as we continue working to improve both the checkout experience and our customer support. Thank you for allowing us to do better.

Response from iRESTOREMay 21, 2026

Hi Yvette, Thank you for sharing your honest feedback. We completely understand your concerns, especially given the investment and the gradual nature of hair growth treatments. Low-level laser therapy typically requires consistent use for 6–12 months, and many users first notice reduced shedding or stabilization before visible regrowth. Results can also vary depending on factors such as genetics, stage of hair loss, and other medications or treatments being used. Since you’re also using other medications, it can understandably be difficult to determine which treatment is contributing to the improvement. While some users see significant changes, others may experience more modest results or maintenance of existing hair. We truly appreciate you giving the treatment a fair try and sharing your experience.

Response from iRESTOREMay 21, 2026

Hi MP, We sincerely apologize for the lack of response and understand how frustrating this experience must have been, especially after reaching out multiple times regarding your handheld attachment concern. We’re glad to hear the product has otherwise been working well, but we certainly understand your disappointment with a part breaking after 18 months on such a significant investment. Please send us more details regarding the broken attachment piece, along with your order number and photos if available, so our team can further review the issue and work toward making this right for you.

Response from iRESTOREMay 15, 2026

Hi Can, We sincerely apologize for the extremely frustrating experience you had with your order. We completely understand how upsetting it must have been to wait over a month for delivery, only to then be faced with unexpected customs, handling, and storage charges of approximately $500 USD after already paying for shipping upfront. While customs fees and import-related charges are determined by the destination country and are unfortunately outside of our direct control, we understand that these costs should have been communicated more clearly so you could make an informed decision before placing your order. We also regret that despite our team's efforts to assist, we were not able to provide the level of support and resolution you deserved throughout the process. Your feedback regarding shipping to the Philippines and the need for better transparency around potential import fees is extremely valuable, and we will make sure this is shared with the appropriate teams for review and improvement. We truly appreciate your patience throughout this experience and are very sorry for the inconvenience, delays, and added expenses this caused.

Response from iRESTOREApr 1, 2026

Hi Philly, Our products are made from premium materials and are designed with advanced light therapy technology that has been carefully tested for both safety and efficacy. Each device undergoes strict quality control to ensure it meets regulatory and performance standards, which contributes to the overall cost.