iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Myrna K B.
Sep 5, 2025
Poor customer service!!!
I called about helmet cover not fitting. I should not have to struggle to make it fit! The zippers won't even come close to closing and hangs out over bottom edge of cover. It plainly will not fit!!! I called customer support and was told to follow instructions that were being sent email to me. Then, if still does not fit to send pictures of the helmet not fitting!! I am not stupid the cover looks like it would fit the mask!! I clearly got the wrong cover. I paid for it so I should be able to exchange it with no further questions or tasks to perform!
Response from iRESTORESep 5, 2025
Hi Myrna, Our sincere apologies for your recent experience requesting the iRESTORE Pro carrying case. Rest assured that we will review your request and take necessary action to make things right. In the meantime, we'll contact you for the immediate resolution. Thanks for your patience and understanding.
Report
David H.
Sep 5, 2025
Have NOT received the iRESTORE helmet…
Have NOT received the iRESTORE helmet after paying in full a week ago + .
Response from iRESTORESep 5, 2025
Hi David, We sincerely apologize for the delay in your shipment. After checking, we found that the package was handed over to USPS 48 hours after the order was fulfilled. While it is already in transit, there appears to be an unexpected delay on USPS’s end. Your package is scheduled to arrive next week. We appreciate your patience and understanding, and we’re closely monitoring the situation to ensure your delivery reaches you as soon as possible.
Report
Lilia M.
Sep 4, 2025
Not the QUALITY products they claim to be!
I bought my elite hair loss helmet this past May. I recently noticed a change in lighting and a crack on the front of the device. After further inspection I can see another hairline crack developing as well. I contacted customer service and I am being told it could be normal wear and tear or accidental damage. The device has not been damaged nor dropped by me. If they claim normal wear and tear for 4 months of use, then they do not carry a quality product and not worth the money. They do not even consider the fact that the lights are defective and could have caused enough heat to damage the helmet. The customer service agent offer a 30% off to buy another. This is a joke. I demand a full refund.
Response from iRESTORESep 5, 2025
Hi Lilia, We sincerely apologize for the issues you’re experiencing with your iRESTORE Elite device. Please be assured that we take quality concerns very seriously and will take the necessary actions to rectify this situation. A customer service representative will contact you shortly to discuss your case in detail and work with you to make things right. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this.
Report
Erika S.
Sep 1, 2025
Amazing customer service & devices!!
Amazing customer service & devices!!! I purchased the iRestore hair device and the neck mask. The neck mask was malfunctioning and the company was so quick to respond and solve. Also their devices truly work. I can see the results and would HIGHLY recommend their quality products. Thank you !
Response from iRESTORESep 1, 2025
Hi Erika, Thank you so much for your wonderful feedback! We’re delighted you're enjoying the iRESTORE Elite device and the neck and chest mask. We truly appreciate your patience and are glad we could quickly resolve the issue with the neck and chest mask. Your satisfaction and recommendation mean the world to us, and we’re excited to continue supporting you on your journey to great results. If you ever need any assistance, please don’t hesitate to reach out. Wishing you all the best!
Report
Leslie
Aug 31, 2025
I haven't received it yet
Review request came before i received the product.
Response from iRESTORESep 1, 2025
Hi Leslie, We sincerely apologize for the inconvenience. Rest assured that your order has been prioritized and is already on its way. Thanks for your patience and understanding.
Report
Kirsten
Aug 31, 2025
Ordering was easy
Ordering was easy, shipping was quick and clearly communicated. Can’t speak to how well it’ll work yet as I’ve only had it a week and it takes 6-12 months to see a change.
Response from iRESTOREAug 31, 2025
Hi Kirsten, Thanks for the feedback. I'm looking forward to hearing positive results in the next few weeks. I wish you all the best!
Report
Janne
Aug 28, 2025
Upgraded from Pro to Elite
Upgraded from Pro to Elite. Great customer service helping out with the upgrade program. Love the new improved version with customizable pads and the carrying case. They also included a US to EU power outlet converter for free. This is a company that truly cares about it’s customers
Response from iRESTOREAug 28, 2025
Hi Janne, Thank you for your feedback! You’ve made an excellent choice upgrading to our iRESTORE Elite device. We’re excited to hear about your positive results in the coming weeks! Wishing you all the best on your hair growth journey!
Report
Teng
Aug 27, 2025
Quickly answering
The online chat gives me a quickly communication about the device. That is great for me to better understand the order and the device.
Response from iRESTOREAug 27, 2025
Hi Teng, Thanks for the feedback and we wish you all the best!
Report