iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Jeanne A N.
Sep 17, 2025
Very helpful whenever chatting or…
Very helpful whenever chatting or talking to someone on the phone.
Response from iRESTORESep 17, 2025
Hi Jeanne, Thanks for the feedback, and we wish you all the best!
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Spaghetti
Sep 15, 2025
Response Time Too Long
The website was easy to navigate, but when I had a question and chatted with someone, it took two hours to receive a response (by then, it was over email) to my question regarding the battery packs for the helmet. That led me to purchase without buying the battery pack, so that was really the only drawback.
Response from iRESTORESep 17, 2025
Hi, We appreciate the feedback and apologize for the delay in responding. Rest assured that we'll look into it to ensure a timely response. Thanks for your patience and understanding. Wishing you all the best!
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Cat
Sep 15, 2025
Irestore got back to me right away and…
Irestore got back to me right away and took care of my problem as soon as I sent them an email. This was on a Sunday, I thought I was going to have to wait until Monday or during the week. They were quick to respond helpful and professional. Thank you to your customer service team.
Response from iRESTORESep 17, 2025
Hi Cat, We're delighted to know that the issue was resolved right away. Your satisfaction is our priority. Thanks for choosing iRESTORE as part of your hair growth journey. We wish you all the best!
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N.Mac
Sep 14, 2025
I’ve never received
I’ve never received. Ordered two weekends ago
Response from iRESTORESep 15, 2025
Hi Nalo, We sincerely apologize for the inconvenience. Upon checking, your order is on its way and should arrive soon. We appreciate your patience and understanding.
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Judy M.
Sep 13, 2025
Shipping took about a week from CA to…
Shipping took about a week from CA to NJ because they chose USPS instead of another carrier like UPS. For such an expensive product I would’ve thought they would expedite shipping.
Response from iRESTORESep 15, 2025
Hi Judy, Thank you for your feedback. For non-hair growth devices, we chose USPS due to its efficiency and cost-effectiveness for shipping smaller and lighter packages. While UPS specializes in expedited shipping and handling heavier items, USPS is well-regarded for delivering packages promptly and securely as well. We appreciate your understanding and will continue to consider shipping options to best balance service quality and cost.
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Steve
Sep 13, 2025
Failure to adhere to warranty
This organisation do NOT adhere to Consumer Legislation. Once the battery packs fail (less than 12 months) they are so slow to respond and adhere to their warranty policy. The only way they’ll respond is once the Consumer Ombudsman start fining them for breaches. They deflect and waste weeks without an appropriate resolution.
Response from iRESTORESep 15, 2025
Hi Steve, We sincerely apologize for the frustration and inconvenience you have experienced. Please know that we are actively working to find a resolution for the battery pack issue. Unfortunately, due to shipping restrictions, we are unable to send the battery pack separately at this time. Rest assured, our team is committed to resolving this matter as quickly as possible, and we appreciate your patience and understanding while we explore alternative solutions.
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ML
Sep 12, 2025
Liars
Liars, scammers, thieves.
Response from iRESTORESep 12, 2025
Hi Max, We sincerely apologize for any inconvenience this may have caused. Upon review, we found that your order was not processed because the required verification step was not completed. This verification is a standard procedure to ensure the legitimacy of orders and protect our customers. As a result, we refunded 100% of your payment and canceled the order.
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Mature L.
Sep 11, 2025
So far I am absolutely loving my…
So far I am absolutely loving my irestore red light therapy mask.
Response from iRESTORESep 12, 2025
Hi, Thanks for the positive feedback. Wishing you all the best!
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