iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Lysander R.
Nov 14, 2025
Had the irestore for 5 years and it…
Had the Irestore for 5 years and had some issues and spoke with the iRestore customer service team and they were able to move quickly and and now I’m happy with the support they provided and the solution.
Response from iRESTORENov 14, 2025
Hi Lysander, Thank you for sharing your experience. We’re sorry to hear that the iRESTORE did not meet your expectations and that you experienced shedding during use. Results can vary from person to person, and we regret that your outcome was not positive. Regarding your concerns about customer service and support, we sincerely apologize for the inconvenience and disappointment you faced. Please know that your feedback will be reviewed carefully to help improve our service in the future.
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customer
Nov 13, 2025
Customer Service was just the best!
Customer Service was just the best. When I was unable to video my device and email to iRestore, they were very accommodating in having me send my device back to them so they could evaluate and resolve the problem. Was what they did. It was unable to be repaired and iRestore sent me a new one.
Response from iRESTORENov 14, 2025
Hi, Thanks for the positive feedback. We're delighted to know that you're satisfied with the customer service experience and that your issue was handled immediately. Should you need any assistance, please don't hesitate to let us know. Thanks, and wishing you all the best!
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Steve R.
Nov 13, 2025
Better Than I Expected
Czar, my customer service rep, got me answers right away, followed up with me, and ultimately solved my problem. I've had my unit for six years now, and I'll be a customer for life.
Response from iRESTORENov 13, 2025
Hi Steve, Thanks for the positive feedback. We're delighted to know that Czar went above and beyond in resolving your concern. Your satisfaction is our utmost priority! Thanks, and we wish you all the best.
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Misha
Nov 12, 2025
Arrived quick
Arrived quick, they had great communication, the packaging was neat and organized and right, it came all ready to go and working.
Response from iRESTORENov 13, 2025
Hi Misha, Thanks for the feedback. We're glad to know that your order was processed and shipped smoothly. Looking forward to hearing positive results in the coming weeks!
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Marcia
Nov 12, 2025
Did not receive my package yet
Did not receive my package yet
Response from iRESTORENov 13, 2025
Hi Marcia, Apologies for the delay. Upon checking, your order should be on its way. Please refer to the UPS tracking details. Kindly please reach out to our customer service team if you need further assistance. Thanks!
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Brice
Nov 11, 2025
Results
I purchased the mask because of my positive experience with the Elite helmet I purchased 2 years ago. Also the customer service & overall attention during the process. I believe the technology & process works or I would not have returned for another product. I trust IRestore as a company.
Response from iRESTORENov 13, 2025
Hi Brice, Your feedback means the world to us. Thank you for being a loyal customer. We’re thrilled to hear that the iRESTORE Elite device has made a positive impact on your hair growth journey. We also appreciate your purchase of the Illumina Face Mask, and just like with the Elite, we look forward to hearing about your positive results in the coming weeks. We wish you all the best and Happy Holidays!
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Mitch the B.
Nov 11, 2025
Disappointed – Misleading Product, Hidden Fees, Money Lost
I purchased the iRestore Professional Hair Growth System with high hopes in January, but after 8–9 months of use, there was no meaningful hair growth. The first 3–4 months felt like a very slight improvement, but after that, nothing changed. When I contacted support, which are polite people btw except their director Paolo, they said I had to pay a service fee for a refund, a rule I never saw when I bought the product. They then offered a partial cashback or to “try a bit more,” but by the time I decided, I had lost my chance to return. Essentially, you will lose your money for gambling your chances. This device is just LED and laser lights, easily can be replicated. You could buy similar products from Amazon for 10% of the price—or even cheaper from Temu—and try 3–4 alternatives for a fraction of the cost. In the end, their only solution was either to keep a useless product or accept a partial refund. Think carefully before buying—this product does not deliver. Order #E10263457
Response from iRESTORENov 12, 2025
Hi Mustafa, We understand how disappointing it can be not to see the results you hoped for after dedicated use. Please note that we are committed to following our established return policy, which is designed to be fair and transparent to all customers. While many users do report positive results with consistent use over several months, individual outcomes can vary due to factors beyond our control. If you have any further questions or need additional support, please don’t hesitate to reach out. We truly value your feedback and the opportunity to assist you.
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Patricia H.
Nov 10, 2025
Prompt Responses
After ordering I had a question and I received a lot of help from Tene on your chat. I received all the free gifts I was hoping to get. I received everything yesterday so I haven't tried the Elite yet but will do so today or tomorrow. As an older woman, I was glad to receive such respect when communicating with vendors. My only "maybe regret" is that I didn't get the battery operated version but I am sure the plug in one will work just fine.
Response from iRESTORENov 11, 2025
Hi Patricia, Thank you for sharing your experience! We’re glad to hear Tene provided helpful support and that you received all your gifts. Your kind words about the respectful communication truly mean a lot to us. Enjoy using the iRESTORE Elite device and wishing you all the best!
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