Krisna
The product itself is excellent and I'm…
The product itself is excellent and I'm excited to use it, but I'm giving one star because of my experience with the delivery. I ordered the elite helmet and expect a timely, convenient delivery. I waited all day by my phone to ensure that I didn't miss the package on the delivery date. Instead, DHL sent me a message saying I missed my delivery, even though no one tried to call me or even ring my condo buzzer. Stop using DHL—absolutely horrendous delivery experience. After paying over $ 3,000 CDN (and custom fees in advance to avoid delays), I'm still waiting for delivery.
Response from iRESTORENov 24, 2025
Hi Krisna, We sincerely apologize for the poor delivery experience and the confusion caused by the missed delivery notification. We understand your frustration, especially after the significant investment and advanced customs fees paid. Please know that we take this seriously and will report this incident directly to DHL to help improve their service. We appreciate your patience and are committed to ensuring your package reaches you as soon as possible.



