Freya Hunter F.
Canadian buyer beware
I wanted to share something that Canadian customers should be aware of. Although the website advertises free shipping to Canada, there can still be significant customs/duties and import fees that you are responsible for when the package arrives. I wasn’t expecting the additional charges, so I think it’s important to factor those costs into your budget before ordering. Just something to be mindful of if you’re considering purchasing from Canada.
Response from iRESTOREAug 20, 2026
Hi Freya, Thank you for sharing this feedback. We completely understand how unexpected customs, duties, and import fees can be frustrating, especially when you see free shipping advertised. To clarify, free shipping covers the cost of shipping the order to Canada, but it does not necessarily include government-imposed customs duties, import taxes, brokerage, or clearance fees. These charges are determined by Canadian customs authorities and/or the carrier when the package enters Canada, and the amount can vary depending on the order and applicable regulations.