iRESTOREReviews of irestorelaser.com

Excellent customer service

As of Today, August 22nd, 2026,,,,, i Still have not Received a Refund Since the DHL Courrier company has decided to Return the Elite plus Shampoo and Hairgroth Combo. I am lead to believe that ANY guarantee or warranty portion of this product is a Scam. No Update, no Assistance, no Request for additional info., no confirmation of proof of purchase, no traceable info, no request for Refund destination info. and no responsible Agent File number.

I lose half my hair during Covid. I discovered iRestore and it saved my hair. I have a full head of hair now and even my hairdresser is impressed!

The information on the IRESTORE website is very informative regarding expectations, both short and long term. The helmet fits well on my head vs. another high end brand that I returned since it was way too large without a way to keep it in place. The shampoo and conditioner which are sent free of charge when ordering your helmet are addictive. I will reorder them once I run out, although the products are quite pricey. I am into my 4th week of using the Elite. My old hair is starting to shed. I look forward to the next stages.

Great order and shipping experience. Professional product. Already seeing less shedding!!!

**Worst Customer Service Experience** This is the worst customer service experience I’ve ever had. First, their return policy states that returns are accepted, but it does **not clearly disclose a 25% restocking fee**. I only learned about this fee after contacting customer service. Even more frustrating, I called **less than an hour after placing my order** to cancel it. I was told that I would be charged a **10% cancellation fee**, and despite contacting them so quickly, they said they could not cancel the order. A company should make its fees and cancellation policies clear before customers place an order. Charging a significant fee to cancel an order less than an hour after it was placed, while also saying the order cannot be canceled, is extremely disappointing. Based on my experience, I would **not recommend IreStore**. The customer service and transparency regarding their fees need significant improvement.

I’m very excited to start this journey. The helmet and case represents the quality and commitment to positive outcomes. I have my before pictures and look forward to ongoing updates.

2 weeks in and loving the 12 minute down time to relax wearing my helmet! Too soon to tell of any growth. Shipping was quick!