iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Ray W.
Jan 28, 2026
Had a problem with the unit immediately…
Had a problem with the unit immediately upon arrival. Contacted them and it was come immediately corrected. I have no issues with this company. They take care of their business. Have not had the unit long enough to develop a firm opinion yet but feel good about it.
Response from iRESTOREJan 30, 2026
Hi Ray, Thank you for sharing your experience! We’re glad to hear that the issue was resolved quickly and that our team was able to assist you right away. We truly appreciate your kind words and your confidence in our company. We hope you continue to have a great experience with your device, and we look forward to hearing more about your results in the coming weeks!
Report
WEN
Jan 28, 2026
The battery only allows for a few uses
The battery only allows for a few uses. I like the mask but so tired of charging it constantly, which only lasts for about 3-4 uses.
Response from iRESTOREJan 28, 2026
Hi Wen, Thank you for sharing your feedback. We truly appreciate it. We’re glad to hear that you like the mask, and we understand how frustrating it can be to have to charge it frequently. Your input is very valuable, and we will share it with our technical team as we continue improving. Thank you for helping us make our products better!
Report
SH
Jan 28, 2026
The fulfillment process with IRestore…
The fulfillment process with IRestore needs improvement. It took two weeks to get the original order. It was not complete. It took a full day of waiting to see if they would send the missing product. It took another two weeks to receive the missing product. For the prices paid for the product, using the slowest shipping methods are unacceptable.
Response from iRESTOREJan 28, 2026
Hi Sharon, We’re very sorry for the delays and the inconvenience this caused. This is not the level of service we aim to provide, especially given the investment you’ve made in our products. We completely understand how frustrating it is to wait, receive an incomplete order, and then experience further delays. Our team will be reaching out to you directly to make things right and ensure your concerns are properly addressed. Your feedback has also been shared internally so we can improve our fulfillment and shipping processes moving forward. Thank you for your patience, and we sincerely apologize for the inconvenience.
Report
Linda
Jan 28, 2026
Awful
Awful, no response.
Response from iRESTOREJan 28, 2026
HI Linda, We’re truly sorry for the frustration this has caused. We did respond right away; however, it appears there may be a technical issue delivering emails to your specific email provider. We understand how this can feel like no response on your end, and we sincerely apologize for the inconvenience. Our team will reach out via alternative channels to ensure we connect with you and resolve this as quickly as possible.
Report
Curtis
Jan 28, 2026
Cancel means cancel order.
Where to start. Ordered on 12/24. Called to Cancel on 1/12/26, because it did not ship. Ordered on Amazon, it arrives in 2 days. Notified on 1/15/26 of shipping tracking number. Arrives 1/28/26. Had to make two calls to return it with a prepaid shipping order.
Response from iRESTOREJan 29, 2026
Hi Curtis, We sincerely apologize for the delay and for the frustration this caused. Due to the high volume of orders during the holiday season, some shipments were unfortunately delayed beyond our usual timelines. We completely understand your disappointment, especially when compared to faster fulfillment options like Amazon. We’re also sorry for the inconvenience of having to make multiple calls to arrange the return. That’s certainly not the experience we want for our customers. Our team is reviewing this internally so we can improve our processes and prevent this from happening in the future. Thanks for your patience and understanding.
Report
Shawn D.
Jan 27, 2026
When you advertise a delivery date
When you advertise a delivery date, that should be the timeframe in which your product is delivered. If you were not prepared for the influx of orders then you are not in tune with your product or your consumers.
Response from iRESTOREJan 28, 2026
Hi Shawn, We sincerely apologize for the inconvenience, and we truly appreciate you sharing your feedback. Our team will be reaching out to you directly via email to address your concerns and work toward a resolution as quickly as possible. Thank you for your patience and understanding. We’re committed to making this right.
Report
Suzanne G.
Jan 27, 2026
READ THE FINE PRINT AND RETURN POLICY
Terrible CUSTOMER SERVICE AND RETURN POLICY IS A JOKE! THEY ARE 90% AI RESPONSES AND DON'T RETURN PHONE CALLS. HAD TO PAY 78.00 TO RETURN THIS GARBAGE AND REFUND WAS NOT PROCESSED WHEN I PROVIDED THE TRACKING NUMBER. THEY RECIEVED IT LAST WEEK AND KEEP SAYING IT'S BEING ESCALATED AND REFUND WILL BE PROCESSED. DON'T WASTE YOUR MONEY HERE AND RETURN POLICY IS TERRIBLE.
Response from iRESTOREJan 28, 2026
Hi Suzanne, We’re truly sorry to hear about your experience and understand how frustrating this situation has been. We can confirm that your returned package has now been received, and as discussed, your refund will be processed shortly in line with what was promised. We also spoke with you last week to acknowledge your concerns and ensure they were properly addressed. Our intention has always been to make this right, and we appreciate your patience while the final steps are completed.
Report
Todd J.
Jan 27, 2026
There has been no sign of new growth of…
There has been no sign of new growth of hair follicles.
Response from iRESTOREJan 28, 2026
Hi Todd, Thank you for sharing your experience. We’d like to kindly note that visible hair growth typically requires at least 6 weeks of consistent use, and for many users, results continue to improve over 3 to 6 months as hair follicles progress through their natural growth cycles. We encourage you to continue regular use as recommended to allow your scalp sufficient time to respond to the treatment. If you have any questions about usage or would like tips to help maximize results, our team would be happy to assist.
Report