iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Edye
Nov 24, 2024
I ordered helmet on 7 Nov and no email…
I ordered helmet on 7 Nov and no email and no word on where it is. This is not good. Some 2,000 for this? Where is it?
Response from iRESTORENov 25, 2024
Hi Edye, I sincerely apologize for the inconvenience caused by the delay in updates regarding your iRESTORE Elite order. I understand your concern, especially given the cost, and I assure you that we’re taking this matter seriously. I’d like to inform you that your order is being prioritized and will be shipped out as soon as possible. Once it’s on its way, you’ll receive an email with the tracking details to monitor the delivery. We deeply appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to let us know.
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Polly
Nov 21, 2024
Eagerly awaiting our helmet.
We haven’t received the helmet yet, but the website experience was good. There was enough information for me to understand that this device is like the one I use for my eyes. I understand the science behind that one.
Response from iRESTORENov 21, 2024
Hi Polly, Thanks for the feedback. I have already contacted our fulfillment team to prioritize your order. We're glad to hear that you find the website very informative and easy to use. In the meantime, let us know if you need anything else.
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Gary
Nov 21, 2024
Excellent customer service
Excellent customer service. We purchased your product and noticed it was on sale shortly after. I contacted customer service and the staff was professional and customer focused. She recommended that we submit a request are “price matching” refund. I received notification the next day that the refund was approved and credit was received immediately.
Response from iRESTORENov 21, 2024
Hi Gary, Thank you for choosing iRESTORE as part of your hair growth journey! We’re delighted to hear that your price match request was handled smoothly and to your satisfaction. Wishing you all the best!
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Taghreed M.
Nov 21, 2024
On time shipping
On time shipping
Response from iRESTORENov 21, 2024
Hi Taghreed, Thanks for the feedback and wishing you all the best!
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Debbye L.
Nov 21, 2024
The mask is easy to use and is very…
The mask is easy to use and is very comfortable. Customer Service is very responsive and knowledgeable. I hope to get many years of use from my mask
Response from iRESTORENov 21, 2024
Hi Debbye, Thank you so much for your kind words! We’re thrilled to hear that you find the Illumina facemask easy to use and comfortable. It’s always great to know our products are making a difference. We’re also glad our customer service team has been able to help you. We hope the mask continues to serve you well for years to come. We’re just a message away if you ever need us!
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Melissa M.
Nov 20, 2024
I ordered the Irestore hair growth on…
I ordered the Irestore hair growth on 11/7. It is 11/20 and I have not received any updates or shipping information. I just called. I was put on hold and they came back and said they could not get a hold of fulfillment. But, I am receiving emails to review my recent experience. Frustrated with no product and no updates with regards to my order 2 weeks ago.
Response from iRESTORENov 21, 2024
Hi Melissa, We sincerely apologize for the inconvenience and delay in receiving your order of the iRESTORE Elite device. This is not the experience we want for our valued customers like you. One of our customer service representatives will reach out to you right away to provide an update on your order and assist you further. We truly appreciate your patience and understanding.
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Mary
Nov 19, 2024
Product not in stock
I wasn’t’ notified when this shipment was cancelled on the same day it was supposed to have shipped. The only communication I got from iRestore was a request to review an item that was never sent to me. As it stands, iRestore has nearly $2,000 of my money and I have nothing but a promise to ship the product sold to me "when it's back in stock.” Understandably I am not happy with this situation. I would not recommend purchasing anything from this company. They are selling a product they don’t have.
Response from iRESTORENov 19, 2024
Hi Mary, I sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order of the iRESTORE Elite device. I completely understand how upsetting this situation must be, and I want to assure you that we are treating your concern with the highest priority. Our customer service team is actively addressing the inventory issue and working to ensure that your order is fulfilled as soon as possible. Your experience is important to us, and we deeply regret that we’ve fallen short of your expectations. Thank you for bringing this to our attention, and we truly appreciate your patience as we work toward a resolution.
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Ashley D.
Nov 18, 2024
Quick customer support
Quick customer support
Response from iRESTORENov 18, 2024
Hi Ashley, Thanks for the feedback and wishing you all the best!
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