iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Ken
Dec 1, 2024
Happy with order process so far
Happy with order process so far
Response from iRESTOREDec 1, 2024
Hi Ken, Thanks for the feedback and wishing you all the best!
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Clients S.
Dec 1, 2024
Everyone complaining should just chill out
There's a guy (Harry G. from NZ) complaining because he ordered and a week later hasn't received it yet. So reach out to the company to inquire, don't write a bad review!!! Everyone's patience is shot to heck thanks to Amazon's next-day delivery expectation. My goodness, settle down! I ordered 11/16, product delivered 11/30. I get texts (Same Harry G. NZ dude said you cannot stop, you can chump, just get with the 21st century already) and my emails told me it was coming, my UPS tracking showed it delivered. Really!!! Not a difficult company AT ALL. The problem isn't the company, the problem is impatient humans; the one's leaving terrible reviews, "my envelope came scuffed up in the post office mail box" as if someone cares enough to have hand-delivered your precious Sam's Club offer letter and not let it get trampled. Lighten up people!!! As for the product, just received today, item worked. Bought the Elite $2K and it takes 6-12M to determine so we'll see.
Response from iRESTOREDec 1, 2024
Hi, Thanks for the feedback and glad to hear that your order was processed accordingly. Wishing you all the best!
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Harry G.
Dec 1, 2024
Ordered a week ago and product not…
Ordered a week ago and product not sent. I’m guessing I have been scammed. To make me feel even worse, they are now text spamming me special offers. You also can’t unsubscribe from these texts. Don’t fall for buying from this company. ***update: very soon after submitting this review, I see many fake positive reviews pop up, one targeting my review. Good job iRestore staff, you really are a class act.
Response from iRESTOREDec 1, 2024
Hi Harry, We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for our valued customers. To resolve this promptly, we requested your details so we can contact you and prioritize your order. We apologize for the inconvenience caused by the text messages. Once we have your details, we’ll ensure your preference to opt out is respected. Thank you for bringing this to our attention, and we are committed to making this right for you.
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Nguyen K.
Nov 30, 2024
Amazing Customer Service
I wanted to change some things with my order and the customer service team was quick to respond and provide me updates. Couldn't be any happier. They even followed up to reassure everything was taken care of. One of the best customers service I've ever experienced during the holidays.
Response from iRESTORENov 30, 2024
Hi Khiem, Thank you for your kind feedback and for choosing our iRESTORE Illumina LED Duo! We're thrilled to know that your concerns were addressed to your satisfaction. Your support means everything to us, and we’re so grateful to have you as a valued customer. Happy Holidays!
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Yapa W.
Nov 30, 2024
There is NO update on shipping and its…
There is NO update on shipping and its more than one week I have placed the order.
Response from iRESTORENov 30, 2024
Hi Yapa, We sincerely apologize for the delay in providing an update on your order. We understand how frustrating this must be, and we truly appreciate your patience. Please rest assured that we’ve made the necessary follow-ups to expedite the process. Your order of iRESTORE Pro device is now being prioritized, and we expect it to reach you within the next 3–5 business days. Thanks for your patience and understanding on this matter.
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SARA
Nov 28, 2024
Purchased the irestore- after using it…
Purchased the irestore- after using it 3 times it totally broke. contacted customer service and I had to upload photo of receipt, upload a video of the product not working and then send it back. I could see this being difficult for older people. They have sent me a new one which i received 2 days ago and I am hopeful that it will work. Can't speak about hair growth at this time.
Response from iRESTORENov 29, 2024
Hi Sara, We sincerely apologize for the inconvenience caused and for any frustration you faced during the replacement process. We understand how challenging this might have been, and we take your feedback seriously to improve our procedures and ensure a smoother experience for all our customers, including those who may find these steps more difficult. We're glad to hear that your issue was resolved promptly and that you’ve received a replacement for the iRESTORE Essential device. Rest assured, we are investigating what happened to prevent similar occurrences in the future. We appreciate your patience and understanding, and we wish you all the best on your hair growth journey!
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Michelle
Nov 28, 2024
Fast response
Fast response
Response from iRESTORENov 28, 2024
Hi Michelle, Thanks for the feedback and wishing you all the best!
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Shirley
Nov 25, 2024
I placed order first for hair cap
I placed order first for hair cap, 11/19. Have not heard any follow-up on order or notice that is has even been shipped. I ordered the mask 11-22 & have gotten updates & show by ups on the way & expected delivery date.
Response from iRESTORENov 26, 2024
Hi Shirley, We sincerely apologize for the delay and any inconvenience this may have caused. Please rest assured that we’ve handled this issue with the utmost urgency. I’m happy to inform you that your iRESTORE Pro device with the battery pack is already on its way. One of our customer service representatives has also reached out to provide the shipping details. Thank you for your patience and understanding. If you have any further questions or need assistance, please don’t hesitate to let us know.
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