iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Mariola
Jun 9, 2025
It’s too early to say anything
It’s too early to say anything since I just received it. I got to use it only two times, but my scalp seems to be adjusting to it well. No negative sides effects so far.
Response from iRESTOREJun 9, 2025
Hi Mariola, Thank you so much for sharing your initial experience! It’s great to hear that your scalp is adjusting well and that you haven’t noticed any negative side effects so far. Give it some more time, and feel free to update us on how it’s working for you with continued use. Thanks, and wishing you all the best!
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Michael
Jun 9, 2025
Great Job iRestore!!!
I was easily able to order my item with a customer service representative who was very helpful and informative. Also, I received my item in a very timely manner. So far, I'm very impressed with iRestore!
Response from iRESTOREJun 9, 2025
Hi Michael, We appreciate your kind words and are thrilled that you’re impressed with iRESTORE! If you have any further questions or need assistance, please don’t hesitate to reach out. Thanks, and wishing you all the best!
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Kathy H.
Jun 7, 2025
What a great experience
What a great experience, product is wonderful can already seeing a difference, also customer service was great answered all my questions made the experience easier.
Response from iRESTOREJun 9, 2025
Hi Kathy, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re already seeing a difference with the product and that our customer service team was able to make your experience smooth and enjoyable. Your satisfaction means a lot to us, and we’re here to support you every step of the way!
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Jonathan
Jun 6, 2025
Excellent customer service
Excellent customer service
Response from iRESTOREJun 6, 2025
Thanks for the positive feedback, and wishing you all the best!
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Heather S.
Jun 5, 2025
Beware before purchase
I purchased the irestore helmet in Nov 2024. It is May 2025 and this thing is not working right. The only resolution is to spend your own time and money getting packaging together and printing out a shipping label to return your device for testing. THEN they will decide if you deserve a new device. I paid A LOT of money for this device and expected great service if something went wrong. Nope! We're back in 1999 with irestore. They don't even have a warranty policy on their site. They just make it up as they go along. First, I don't think this thing even works. After 6 months of continuous use, I see no progress. Second, the warranty is bananas.
Response from iRESTOREJun 6, 2025
Hi Heather, Thank you for reaching out and sharing your concerns. Please rest assured that your issue is being taken very seriously, and we are committed to resolving it promptly. Our warranty policy is clearly outlined on our website for full transparency, and we want to ensure you have all the information you need. Currently, one of our account specialists is working closely with you to coordinate the next steps and provide the best possible support. We truly appreciate your patience and understanding, and we’re here to help you every step of the way.
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cynthia
Jun 4, 2025
The great customer service
The great customer service. Also, everytime I had to call back, my information was saved and available so I didn't have to start over. The team was very helpful.
Response from iRESTOREJun 5, 2025
Hi Cynthia, Thank you so much for your positive feedback! Please don't hesitate to reach out if you need anything else or have any questions we can assist with. We’re always here and happy to help!
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Violet
Jun 4, 2025
I would have bought this product…
I would have bought this product because Dr. Dray has backed it. I am glad I read the reviews about the restocking fee and sending videos of yourself. The 18% restocking fee is not mentioned when this company goes over their return policy. I have a big problem with that. I will be purchasing another device from another company that is upfront with their customers. This is not OK.
Response from iRESTOREJun 4, 2025
Hi Violet, Thank you for sharing your concerns. We want to clarify that the 18% restocking fee is clearly stated in our return policy, which is available on our website for complete transparency: https://www.irestorelaser.com/policies/refund-policy. This policy outlines the conditions and fees associated with returns, including the restocking fee and other details to ensure customers are fully informed before purchase. We understand your frustration and appreciate your feedback, as we strive to be upfront and clear with all our customers. Please feel free to reach out if you have any further questions or need assistance.
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Martine M.
Jun 3, 2025
Is this company a scam??????
I recently purchased a very expensive item but have not received a receipt or invoice. I emailed the company...no response. I messaged the company on Instagram...no response. This is probably one of the worst buying experiences l have had...and l paid over $1000 AUD.....is this company a scam?
Response from iRESTOREJun 3, 2025
Hi Martine, Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you’ve experienced. Please be assured that an email containing your order details was sent to you yesterday. Additionally, one of our representatives will be contacting you today to personally address your concerns and ensure everything is resolved as quickly as possible. We appreciate your patience and understanding, and we are committed to providing you with the best service.
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