INYO PoolsReviews of inyopools.com

I purchased a pool pump and was wrong one. Ordered and paid for another one and received a return merch number. We sent the motor at our expense which is fair and told would get refund. After email almost a month ago that refund credit is in process we never received our credit. I e mailed and they responded that isolated problem and will process refund. Still no refund. Contacted again yesterday and now NOT EVEN a response

I can’t tell you how impressed I was with my last interaction with Tyler (support rep at Inyo pool. I had a broker pool pump motor which was old. He patiently walk me through the best replacement part and also offer replacement video to watch. I am all about customer service and they certainly know how to be extremely helpful and friendly.

Update: They reconsidered and we came to an agreement. They agreed to take back what I purchased if I bought an entire system. So it cost me alot more (over triple), but at least I am not stuck with parts I can't use. Now I just have to wait for the refund. I asked questions before purchasing. An email I received stated "They are designed to fit and perform exactly like the original parts." when referring to a Pureline non-OEM PCB for my salt system. The product page for the item I purchased states "Our PC Board is a compatible replacement for your original Hayward Goldline Aquarite PC board." I installed the parts only to find out they were not compatible with my existing salt cell that the original Hayward had no problem with. Inyo Pools said they could not take the parts back because they had been installed. Their solution was to sell me a new salt sell for over $420 in addition to the $282 I already spent on parts they told me would work. I feel this was deliberate deception on the part of Inyo Pools. They never asked me what kind of salt cell was in my system and never warned me that some salt cells wouldn't work. And they certainly never told me they would not accept returns for wrong products. They could have taken them back and sold them as an open box item and made a lifelong customer out of me. I would have even considered paying a restocking fee. Instead they created a very unhappy customers who feels swindled!

My service rep Eric did a great job. I had bought a new board (my was outdtated) and new salt cell several months ago. After a few emails, Eric figured out I had bought the wrong salt cell for my system and I am past the return date. I had asked if there was anything they could do, hoping for a discount on the correct cell. Needless to say, Eric went way above my expectations and got the correct cell sent out the next day. I will definately be contacting them on my next purchase. Best customer service I have experienced in years.

I ordered a new pool heater on Monday and it was delivered on Thursday. I live in south Alabama and I can’t get over the expedited service. It was shipped out of Albany New York. That’s 4 days.

Thank you for the great service help. In particular a gentleman named Steven provided great service and answered all of my questions. He was proactive and very thorough in ensuring I had the right replacement parts. I wish all customer service people had his attitude. I was also appreciative of the company's military discount program. Always nice when a company helps out us veterans. Thanks again, and I am glad I discovered your company. Pete R.

Great Supplier

I had a great experience with this company. The motor on my pools super pump burned out after 12 years and none of the local pool stores in NY could find the proper replacement. I called this company (located in FL) and spoke with Tyler. He was very knowledgeable about Hayward pumps and was able to identify the correct replacement, which was a century pump (the company that originally made Hayward pumps). He reassured me this was the correct pump and I could return if not correct. I placed the order for the pump. Tyler let me know that the part would be shipped from CT so the ship time may be pretty quick (which saved me $ in avoiding expedited shipping costs). To my surprise, the pump arrived the next day. It was an exact match and the installation was smooth. My pool is up and running again. Thank you INYO pools! I have bookmarked your site and it is now my “go to” for any future issues I may have with my pools filtration system.