INYO PoolsReviews of inyopools.com

All goes well with Inyo Pools during the sales process, but when you need to return a small, simple item this company simply implodes. I returned my item as instructed, getting the appropriate Return Authorization. I paid for the return shipping as requested by Inyo. The Inyo website says to "please allow 3-5 days for your item to be credited" but today, after several calls, emails, and chats, I was told to expect a MINIMUM of 5 to 7 WEEKS before the warehouse can get to and process my refund of $95. This is wholly acceptable for any company to hold on your money for that length of time. No wonder Inyo is hovering around 3 Stars on Trust Pilot. Next stop: the Better Business Bureau and the Federal Trade Commission.

We purchased a very expensive Jandy light engine RO 739400 to install while our pool was being re plastered. We installed it in and it was intermittent. Sometimes blinking and sometimes it would light and we couldn’t get it to synch with our other light. Inyo pools did not send the instructions for installation of the light engine but instead sent the instructions for replacement of the whole light with cord. My husband called to get the get the instructions from Inyo Pools and somehow got disconnected. He found the synching instructions on line and it never synched. the last time I tried to synch the lights the light Inyo Pools sent did not even turn on. We’ve had this part for just over 30 days and it can’t be returned after installation. My husband has held electrical licenses in the past and has already replaced these light engines twice with no failure. This part was a supposed to be a Factory replacement and it doesn’t work. It costs over 1000 dollars. Don’t order from this company, they sell defective products and after installation they cannot be returned. We were ripped off by this company and for what it’s worth, I will be filing a complaint with the BBB as well.

I called customer service my pool pump stopped working I talked to Dan Pless told him the problem I was only on phone 15 minutes he resolved the problem I had a new pump in 6 days problem solves if you ever need anything anything to do with pools or supplies Dan is the man at Inyo Pools .com thank you Dan and Inyo pool your the best

I purhcased a Hayward 4 wheel pool cleaner; I recevied it on 16 July, went to install on 17 July; this is when I notieced the hose connection input on the 4 wheel cleaner was damaged; could not connect the pool side suction hose to the cleaner. Called INYO customer support, it took some time but did get a live agent; long story short, I was asked to send a series of pictures which I did on 17 July. Radio silence from INYO for several days, finally I called back, and then found extended delays on contacting customer service. When I finally did, they told me they sent all the information to the "warehouse"; after I got the same response on about the thrid call in multiple days, I discovered INYO was submitting a claim to the manufacture; Hayward. So what I had to do was to order another pool cleaner from a different source: AMAZON (at least with AMAZON returns are farily simple). Yesterday, 23 July INYO finally emailed me sending me a return lable and told me a replacement was on the way. Bottomline for me: never again with INYO; also anyone considering purchasing from INYO, check their "Hassle-free" return policy on thier web site: MUST READ!!!

Dan was patient and answered all my questions. He was friendly and explained my options.

Excellent support from Preston. He was patient, clear and answered all of my questions. I had what I thought was a complex problem and he simplified it and explained how to install the correct shaft seal for my pump. Amazon had the same motor for less, but because of Preston's support I bought it from Inyopools,

OVER A MONTH OF THIS I explained to them that a motor was faulty. I provided them the photos that they asked for. I proved that the motor was hooked up properly. They will not refund me my money for a faulty motor. In fact they gaslit me and kept trying to gaslight me into checking different things until the warranty expired which is exactly what I told them that they would attempt to do, and then they did it. I literally had to upscale images and circle things in order to show them how wrong they were. I wouldn't be surprised if you're not even talking to a real person and instead you are being given a bunch of selected texts that they recycle over and over using chatbots. I will never use them again. I could understand if they responded and said no we are not going to refund you your money but they chose to be nefarious in order to get out of saying anything whatsoever and made me do more work costing me more money in the long term in order to get them photos and take apart the pump and all of this. Never ever ever ever use this company.

They do not back up their warranty and blow you off. I do not recommend shopping here. So inyo pool wants more information. Here you go this is the email I sent to you guys. It’s been well over a month. Nobody’s replied. I’ve called in multiple times. I just decided to write you guys off like you wrote me off. Hello, I purchased this beautiful liner from your company in April of last year. Over time, I began to notice the water level gradually going down. At first, I assumed it was just due to heat and evaporation, but even during the colder months, the water continued to drop. To investigate further, I recently drained the pool to check beneath the liner—something I was reluctant to do, as refilling it is quite expensive. Upon inspection, I suspect there may be an issue with the liner itself. I’m hoping this situation falls under the warranty coverage. I’ve attached some photos for your review. Thank you for your time, and I look forward to your response. Best regards, I sent this email twice to two different representatives even asked to provide me shipping address so they can figure out why the liner is leaking after several emails and phone calls. I’ve decided that this is not the place to do business ever again. Inyo Pool Products Support - Ticket #908647 Customer service rep is Michel A.