InvictaStoresInvicta is a fast growing watch brand, and is considered by collectors and enthusiasts alike to be a market leader in horological innovation and creativity. The long held belief that supremely crafted timepieces can be offered for a modest sum is the founding principle of Invicta.
InvictaStores (invictastores.com) has 740 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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740 approved reviews, newest moderated first
Piotr
WSZYSTKO OK, ZEGARKI PRZYLECIAŁY BARDZO SZYBKO. SUPER. POLECAM
Response from InvictaStoresJun 14, 2022
Drogi Piotrze, Jesteśmy bardzo wdzięczni za miłe słowa. Dziękujemy za podzielenie się swoją opinią z nami i społecznością. Jeśli potrzebujesz dalszej pomocy, skontaktuj się z nami. Z poważaniem, Angie Specjalista ds. społeczności w mediach społecznościowych
Stephen B.
Very poor customer servise. They do not answer their customer service line and you just get excuses in a recording on why orders have not shipped. They have had my money for 7 days and nothing! I am disputing the payment and will never order from them again
Response from InvictaStoresJun 7, 2022
Dear Stephen, Our apologies for any inconveniences caused. We have contacted you via email with more information about your order. Have a great day. Sincerely, Angie Social Media Community Specialist
Nathan
Great fit for my collection.
Response from InvictaStoresJun 23, 2022
Hi Nathan! Thank you so much for taking the time to leave us this amazing review. Angie Social Media Community Specialist
Heather G.
My husband was absolutely thrilled about it, as he had been eyeing the watch for about a month. He has had many compliments on it, and he couldn't be happier with it.
Response from InvictaStoresMay 31, 2022
Hi Heather! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon. Sincerely, Angie Social Media Community Specialist
Anthony M.
I returned a watch to them for a refund. They received the return on April 12th. Waited at leat 10 days and nothing. Followed up with at least 4 messages through their website and still no response. I finally had no choice but to call paypal and get them involved. To date (3 weeks in) still no refund. Invicta stores is quick to charge your credit card on new orders regardless of when it ships and are always very slow to issue refunds or returns. I always have to call or e:mail to get a refund. Simply horrible.
Response from InvictaStoresMay 4, 2022
Dear Anthony, Thank you for your review. We’re sorry to hear that you had this experience and we completely understand why you are frustrated. We appreciate you sharing this feedback so we can improve. Regarding your refund, as a PayPal claim has been filed on your behalf we are unable to process it. You need to contact PayPal to verify the status of your claim. Again, we sincerely apologize for the inconvenience we caused and hope you will allow us another opportunity. Your business is important to us. Sincerely, Angie Social Media Community Specialist
Cassie C.
I have purchase several watches from invicta store my husband loves Invicta but he have gotten three that he wasn't that please with so I returned them and the company received them back on 3/25/22 and 4/4/22 and I have been trying to get in touch with someone about my refund, I sent several emails and no response I finally got to talk with someone yesterday 4/8/22 and he said I would receive the email and my refund I didn't receive either, this is terrible customer service, you can't talk with someone concerning your purchase and when you speak to someone they tell you lies just to get you off the phone. This will be my last purchase I will continue to purchase Invicta from ShopHQ
Response from InvictaStoresApr 11, 2022
Dear Cassie, Thank you for the time you have taken to leave us your review. We apologize for all of the inconvenience caused. We have already contacted you via email regarding this matter. Please, let us know if we can be of further assistance. Sincerely, Angie Social Media Community Specialist
Carol B.
Do not buy an Invicta watch. I purchased one as a gift and within a month the stem fell out and appears stripped. We are told by their repair vendor that stems are excluded ( the watch is a month old) and after sending it in at my expense along with $25 for return postage I am expected to pay $179 for a repair. No thanks Invicta.
Response from InvictaStoresMar 18, 2022
Dear Carol, We appreciate the time you have taken to leave us your comments. We are sorry you're having issues with your timepiece. Invicta holds a 3-year platinum warranty. Should you discover your watch is not functioning properly during the warranty period, you can contact one of Invicta Watch Company of America, Inc. authorized repair centers for evaluation. Here you'll find all of the information regarding the Warranty and coverage: https://cdn.invictawatch.com/www/files/invicta-warranty.pdf. If you have any further feecback, please contact us at [email protected] and we gladly assist you. Sincerely, Angie Social Media Community Specialist
Батыр М.
This is a fraudulent site. They cheat customers, take their money and do not send the goods. Be careful!
Response from InvictaStoresMar 8, 2022
Dear customer, Thank you for the time you have taken to leave us your review. We'd love to get this resolved. Please, contact us at [email protected] with your order information to better assist you. We are looking forward to hearing from you. Sincerely, Angie Social Media Community Specialist