InvictaStoresReviews of invictastores.com

They sent the wrong colored band but promptly took care of it.

Place an Order they take your Money and then Don't send you what your paying for!!! Still Waiting for My watch!!!

I put in an order for 5 watches and one watch case for gifts for my family. This was time so I was waiting patiently but still looking for delivery. After numerous weeks I looked it up , said things were back logged, waited some more. Called was told everything getting ready to be shipped. Waited some more looked up order and again it said delayed shipping. Then I looked at my entire order and it said cancelled. I called and was told oh no it’s being shipped. Invicta cancelled my order because they said my info wasn’t correct. The representative and I went over info all correct should have been no problem. Jessica Paul the supervisor was put on this , I called , left her messages for weeks and NEVER one reply. I called and was told they would place another order for me but not honor the sale prices so everything was either sold out or hundreds of dollars more . What a racket !!! I was left high and dry with no gifts for my husband, sons , and sons in law . Never will I do business with invicta again!!!!!!

I placed an order 10 days ago and still haven't received it. I called customer service to inquire about the order and they were very rude to me. They had no answer for when it would ship. The charged shipping insurance without my permission.

excelent and goods products and service

The company advertises a processing time of 3–5 days; however, in practice, orders are taking closer to 10–15 days. Because these are business days, total delivery time can extend to nearly a month. This delay appears consistent regardless of order size. Additionally, customer service response times are significantly prolonged. Reaching a representative requires an extended wait, and overall communication does not reflect an efficient order management process. While the company may consider its processing times acceptable, they do not align with reasonable customer expectations. Due to these ongoing delays, I placed multiple watch orders then had to cancel them. Unfortunately, the extended processing and shipping times have made it difficult to accurately track shipments and confirm that all items were received. The lack of timely updates and clear communication has created uncertainty regarding order fulfillment. Overall, the experience has raised concerns about operational efficiency, transparency, and reliability.

Received my 2 watches both work took forever to get here but i wasn't in a hurry.

Great prices for quality products. The only watches I buy and wear. Good customer service and follow up. Shipping is usually fast as well.