InvictaStoresReviews of invictastores.com

I purchased a watch. They said it would be shipped 3-5 business days. A whole week passed. It was not shipped. Reached out to them via email. I requested them to cancel and send me a refund. They sure did cancel it right away. Don’t order from them if you need a watch by a specific date. You will be very disappointed as I was. Do Better with your shipping Invicta.

Same as the other one star reviews. Ordered my watches in the beginning of August and still waiting for them to be picked up by shipper. Costumer service actually told be to take it up with my bank. I might just do a charge back, it will cost Invicta some money for the charge back.i don't really care about the watches anymore. Pitiful. *Update* my watches just showed up at my door. It took a couple emails. So from order to me receiving both watches was 15 days, (was supposed to be 3-4 days). I gave them back 3 stars for the watch quality and packaging. They definitely need to work on their logistics/shipping department

I really wish you would get real with the delay in shipping!!! I paid for next day on this piece and it is still showing being prepared for shipping for over a week now!! Unless you are building the box this should have shipped 10 days ago! I love the product but hate the customer service! I’ve received pieces already that was ordered after this one! Please get my product shipped I’ve been bragging how your company has been shipping faster especially with paying for the speedy shipping I do not understand how you can advise and sell the higher price for a faster shipping and then just plainly not do it!! That’s why we pay for expedited shipping to avoid this kind of 💩!!

I placed an order the end of June and here it is almost two months later and no watch

As an Invicta watch collector for the past two decades I can tell you that Invicta has never been known for good customer service. Even from the early days you would wait an hour or more on the phone after making a purchase from the Sunday run that was received damaged or delayed in transit. They have downsized dramatically, shop HQ went bankrupt yet invictastores.com.com is still selling watches. The quality has gone down dramatically while the prices have remained the same. But this is my biggest issue. I purchased a watch for myself and for a gift for a family member. I purchased these watches A MONTH AGO. I made this purchase while the website says one to five days processing time. I've sent a few emails, out of the three I sent only one was replied to. I just got off the phone with customer service who told me that he has zero idea on when and if the watch will be processed to be shipped and that my only other option was to cancel the order. It sounds like this is extremely common with invicta stores now. This is probably the last watch I will purchase. I can't get a straight answer from customer service and customer service allegedly has no direct line to the warehouse to answer a simple question on if my order will be shipped out anytime relatively soon within the next few days or perhaps they sold stock they don't even have yet that is still in transit from china. Just absolutely horrible. Especially being a loyal collector for such a long period of time. They clearly do not care about their customers.

Ordered on line a week ago order was confirmed. And paid. Have been in touch last 2 days due to no up date of when order would arrive website says ships in 5 day . This order has not even been processed yet and they will not give any time frame. The answer is we are very busy .that is unacceptable!!!!!

Fake super-inflated pricing so they can then give you fake offers. On whatnot live they will lie to you their watches are "over $3000 retail" to scam you into bidding. Same watch was 195$ with their resellers...and if you bring this to their attention, thry will just ban you...disgusting behaviour

Claro. Eu faria uma avaliação firme, mas factual, porque tende a ter mais credibilidade e reduz o risco de a plataforma removê-la. ⭐ 1 Star – Very Disappointing Experience With a Brand-New Watch I purchased a brand-new Invicta Celestial Astelis Automatic watch directly from Invicta, and unfortunately, it arrived defective. The screw-down crown does not properly engage or lock, which is a serious issue for a new watch and potentially compromises its water resistance. I contacted Invicta immediately, provided photos and all the requested information, and clearly explained that because the watch arrived defective, I did not want a repair or a refund — I simply wanted a replacement with the same model in new, properly functioning condition. Instead, I was instructed to return the brand-new watch so it could be inspected and potentially repaired, with an estimated turnaround time of 3–4 weeks. This is extremely disappointing. When a customer purchases a new watch and receives it defective straight out of the box, I believe the appropriate solution should be a prompt replacement, not making the customer wait several weeks while a brand-new product goes through a repair process. I really like the watch and specifically wanted this model, which makes the experience even more frustrating. I expected much better quality control and customer service from Invicta. I hope Invicta reconsiders how it handles defective products received by customers and provides a more appropriate solution in cases like this.