David D.
After paying about $20,000 for…
After paying about $20,000 for Services, my account was shut off for an unknown reason. I approved the payment of $800 with the sales rep to charge my credit card and next thing I know my service has been down for a month or so. I would have been nice to know that I needed to approve this a second time, or at the very least, that my service was being shut off. Not a good look for Investor Place. Customer Service representative was wonderful fixing the issues and getting me back up.
Response from InvestorPlaceJan 18, 2024
Thank you for sharing your experience, David! We are very sorry to hear that your subscription was inactive for a period of time. We typically send out automated reminders of payments and apologize if those did not make it to your inbox. It looks like Vienna was able to activate your subscription and assist you with getting logged in, but if you have any other questions or issues accessing your account in the future, please do not hesitate to reach out to us at (800) 219-8592 or [email protected] so that our team assist.