R A.
Questionable billing practice
I called and cancelled my service to Fry's Investment report SEVERAL YEARS AGO. The representative had assured me this was done. I was cleaning out my email box today and saw a notice from Investor Place that my card would be charged on 9/6. I found previous years emails that said the same. I have been being charged for something I cancelled years ago. After I cancelled my service, I could no longer log into the account. The email says to log in and change what I need to but I no longer (for years) have had this subscription to this investor letter or the site. This rings of scam. I would like a refund for these years where payment has wrongfully been taken after my subscription has been cancelled. I did email to get help and none forthcoming yet.
Response from InvestorPlaceAug 11, 2025
Hi R Ames, Thank you for reaching out and for sharing your experience with us. We’re truly sorry to hear about the ongoing issues you’ve encountered and the frustration this has caused. We have reached out to you directly requesting additional details so that we can investigate this matter further and ensure any active subscriptions are cancelled. Once we receive your information, we will work to resolve the situation as quickly as possible. You may also give us a call at (800) 219-8592. We appreciate your patience and the opportunity to make this right. Regards, InvestorPlace Customer Success Team




