Interval InternationalReviews of intervalworld.com

What a joke. I'm an Interval International member through Marriott Vacation Club. MVC talks all about your access to Interval International and the "perks" that come with that during their sales pitch. So I've been an MVC member for almost a year now and haven't been able to take advantage of Interval yet because their website NEVER works. No matter what date you select for hotel exchange, it will tell you nothing is available EVERY SINGLE TIME. So I try selecting short stay getaway.... nope. You get an error page. The only thing that works on the website is the weeklong getaways that you have to pay for. If I could give them zero stars I would.

I book three months ago and they send me an emaill one week before my stay. They say they can not give me the same room the whole week, they try to convince me that the first night will be almost in a very similar villa (of course it wasn´t true), then this reps in México didn´t help at all and they even blocked my account as they got really mad for the whole situation. I have been trying to talk to someone else, but it seems as an impossible thing! Still waiting that someone unblocks my account (It is completely paid, there is not a problem with the credit card or anything), they just blocked it because they were mean people.

Honestly, the absolute worst in working with, wish somebody would file a class action lawsuit as they are so difficult and never offer what they claim to represent.

We booked our travel thru interval for Vidante in Mexico. Vidante in Cancun has a multiple hotels within their resort. Our hotel was the Bliss. When we arrived in Mexico we were told our hotel is the Mayan Palace. We stated this is wrong, we are at the Bliss. A much cheaper per night room and older hotel. They tried to tell us they are the same. We said well why are the rates different. Oh they are the same…. BS! While there, the rooms are subpar and one of our two bedrooms/bath had no hot water. Weird… YES! Then we went back to the front desk the next day and they stated there is nothing they can do. We said we are not going to let it ruin our vacation. 6 days into the vacation, my 3 year old got sick. We just wanted to get on our flight and leave this misery…. As soon as our flight landed, we scheduled a doc appointment for our very sick 3 year old. She pooped 18 times on the 6 hour flight. We went to the hospital the same day we flew home…. They tested her stool. 2 days later she was diagnosed with Salmonella. During this whole week and when we got home, we tried calling INTERVAL a handful of times with no luck of an agent. Then someone finally calls my wife since she started calling every number there and leaving messages for managers. The manager did not even apologize to her about this unforgettable experience. This is the WORST customer experience ever. Oh, the manager didn’t even believe my wife about my daughter having salmonella and stated there is no notes at the hotel. Well the CDC knows and the WA health department does. Since it happened in Mexico, they can’t do anything. That’s at least what we were told. This is the worst customer service from Interval and be careful booking thru them, their agents will place you in a lesser room than what you paid for. If anyone want’s to see our records, please feel free to reach out.

We bought our Sunterra/Diamond resorts timeshare c. 1992, in Sedona, with the intention of exchanging, which we have done every year since. Diamond Resorts first partnered with RCI, then switched to II. I’ve been happy with both companies. We are flexible, able to travel all times of year and take advantage of half-point opportunities that suddenly pop up. We are open to going somewhere unknown. We receive 10,000 pts per year, 2500 pts every other year, and by exchanging and carrying over unused points, can book three or four weeks per year. Have stayed at Marriott properties in CA, UT, and Boston. Have exchanged for various properties in San Francisco more than any other location. Exchanged in Malaga, Spain once. Always book online, have called customer support occasionally and been well taken care of. Last year, for the first time ever, I paid for E-plus for one reservation, which paid off, I had to cancel and rebook that reservation four weeks before arrival. Today, I exchanged for a 2-br. unit in San Antonio, TX and a 1-br. unit in Ventura, CA, at properties we have stayed at and liked. Yes, I would like fabulous resorts to be available when I search, and I would like every unit to have an awesome view, but I really can’t complain…we’ve had wonderful experiences that we never would have had except for owning a timeshare.

We have traded for Mexico twice and Cayman Island: all over Christmas. That was a great deal as prices are higher over Chrismas. Plus, Grand Canary Island. I was not able to get a trade for Phoenix (high season) and am waiting for Australia for next January. The resort in Collingwood, ON was a bust as it had not been upgraded in 13 years and the pool and other areas are run down. In a few days, I will have a Marriott Bangkok trade but they sent me a notice that it's under renovation. I've paid my maintenance fees and hope to do two more trades and then will give back my Sheraton Vistana Kissimmee timeshare back to Marriott. I'm wondering how much of a deal it is when the condo maintenance fees, Interval Int. membership fees, and the trade fees. are added up. I've paid to extend the trade as I could not travel during COVID. The price is not righ!

As others have found Interval is bordering on being a scam. I am told they have other locations I can trade my top of the line timeshare for, but I am not able to determine if they are open to trade or what conditions and restrictions there are, without paying a $99 fee up front. They also do not have a complaint department and that speaks volumes right there. Where else do you need to pay $99 (US) just to be able to look through their web page...I can only believe it is because their system is a pile of S&&T and they want their money up front before you find that out. Bait and switch..not really but a scam for sure.

I was new to Interval and needed help navigating their website I was on hold over an 1.5 hr and never talked to anyone. When I finally figured it out myself they wanted approximately 1 week at my resort for 1 night at a nice motel. I could have gotten a better deal on a cruise without giving up any points. Take your loss and bail out.