Joanne
E-Plus Retrade is a scam!
If you are using Interval International, DO NOT be fooled into the security the "E-Plus ReTrade" pretends to offer! We paid the extra $89 on 4 different reservations, only to find out after ( of course when we wanted to change them...) that the ReTrade program is restricted to 60 day window of your original transaction date, and to VERY limited inventory if ANY?! We can see tons of inventory on the exchange tab, but are not permitted to to "Trade" to these as they are not part of the EPlus inventory! We have spent hours on the phone arguing with II because nowhere does it say anything about these restrictions! They have promised to have a manager phone us to resolve and its been 2 weeks and of course nothing! This is after approx. 6 phone calls by us, most of which we are disconnected after being put on hold. They are not a trustworthy travel partner.



