Van Lines & MovingReviews of internationalvanlines.net

Absolute scam of a company. Once they have your money there is no communication. They hire complete derelics (literally not figuratively) with no moving experience to deliver (or more appropriately stated, destroy and damage your furniture). All boxes were severely damaged. There was hardly anything that wasn’t damaged including the new construction we moved into. Do not use this company!!!!

I have had a horrible experience with this company. At pick up the truck was 5 hours late arriving. I was told that by the movers that my items were heading to Houston. Per the contract, my items would be delivered to my new home in VA in 2-21 days from the initial delivery date, which was 1 week after the pick up date. This was an 1800 mile move. I reached out on day 2 (after the initial delivery date) to see what the expected date would be and was informed that "the truck to VA has not arrived and once it did arrive it would take 1-3 days to load and then it depended on where the items were on the truck". They could not provide me with a date for when the truck would arrive at the warehouse. On day 9, I reached out again. I received the exact same answer. On day 18, I reached out again. The answer I received stated that the truck for VA would not arrive at the warehouse for pick-up for another 1-2 days. Once the truck was loaded (1-3 days), I would then be notified for delivery. I do not anticipate that I will receive delivery for another 7-10 days, well outside of the 21 days in the contract. So if choosing to use this company, get written into the contract that if they do not deliver within their time frame, that they will reimburse you. This is a shipping company, they should know where their trucks are and when they will arrive at their warehouse. They should be able to provide a more accurate time frame to the consumer when questions are asked, not "we don't know". Also, as the consumer, I should not have to be reaching to receive information. On the "sales end" of the transaction, they were very pro-active in sending e-mails and picking up the phone to communicate. On the delivery end, crickets. Not a great way to run a business. If I had known that it would take more than 30 days from the time they picked up my items I would have chosen a different company.

I had a horrible experience with this company, probably the most incompetent and unprofessional service I have ever received. For a move from New York to Mexico, they first sent my shipment to Germany, causing a delay of months (and many thousands of dollars in additional living expenses during the delay). Their local agent in New York did a terrible job with the packing: many items arrived damaged or broken. When my shipment finally arrived at port in Mexico, their local Mexican agent took forever to clear customs and then their delivery truck broke down, causing yet another delay. I reached out to IVL's owner requesting help in resolving my issues, and he never responded. Avoid this awful company at all costs.

IVL provided a terrible moving experience lacking in service, professionalism and basic competence. • They broke a floor lamp by bending the top at an angle • They broke my 65” TV – could have happened at any point during the move, given the lacking competency, but when the mover delivering my belongings at my new house was unloading, he leaned the 65” TV on its short end against a pole at an angle, which caused visible bowing, so if the TV wasn’t already broken from earlier in the move, this would do it • They didn’t even start shipping my belongings from California to New Orleans until a full two weeks after they picked everything up. For those two weeks it just sat in a warehouse in California going nowhere. • During the process, it took numerous emails, phone calls and voice mails to get any sort of response (days would go by with no answer to my requests for status updates). Once my belongings were finally en route they notified me and had the gall to give me attitude when I asked for a location update after my belongings had finally been on the road for a few days • The packers in California did a subpar job, I’ve used packers for four moves so far, and these folks’ work was abysmal. They also left a full closet worth of items untouched. I should have checked every closet before they left, but honestly at that point I hadn’t realized how deeply incompetent the IVL folks were from top to bottom and it just didn’t cross my mind that professional packers could overlook an entire closet • The delivery folks showed no concern for any of the items I was paying close to $10K for safe delivery. The TV, as noted above, of course, but also many boxes marked “fragile” or “this side up” that they would just haphazardly drop with no attention to what they were doing • I was quoted a price around $5K when I first went through the items list with the sales person. When I finalized the list, I asked one of the reps if I needed to include thinks like “mixing bowls” and “kitchenaid mixer” – the first sales person I spoke with did not indicate I needed to include the usual household bricabrac like that. I added a bunch of these smaller items that one would assume are present in a number of kitchens, etc. The new price quoted was over $8K and by that point in the process it was too late to engage another company • When I spoke with the sales person originally, she said the delivery window is 1-3 weeks and when I was surprised by the 3 weeks, she heavily emphasized that 1 week was much more likely (I acknowledge she didn’t guarantee, but she forecast extreme confidence that it would be closer to 1 week). In the end, they didn’t even deliver my items within 3 weeks of the pick up. Very nearly every part of this transaction was incredibly difficult and costly. The IVL actions (or lack of action in some cases) have been so deficient in basic competency and ability it has almost felt malicious because I find it hard to believe so many people can be so bad at their jobs at so many levels. Strongly recommend literally any other moving company.

Used this company due to its recommendation on Forbes. This was a mistake. I wish I'd never heard of them. I wish I could give them negative stars. I hope this review convinces at least one person to not go with them. After taking our deposit, they didn't communicate until less than 48 before the move only to double the price, then tell us that because it was less than 48 hours before the move we couldn't cancel without losing our deposit. Upon review (once we weren't scrambling to get things done), they had doubled or tripled the counts of several of our items, and as they said, "if we overestimate your move cost, we will not refund you." Somehow re-packing (literally putting smaller boxes into larger boxes) reduced the cost by $4k without removing anything. Magical. On the day of the move, the movers took all of the furniture we were planning to throw away at no additional cost because they recognized that we'd been overcharged so much. Our items did not begin to ship until 3 weeks after we arrived at our new home. They arrived 20 business days after our scheduled date, 1 day before IVL would have been in breach of contract. No communication, no returned calls or emails. IVL was the worst and most stressful part of our move. Do not use this company.

I was worried after I read the online reviews, but IVL did a great job! The price was in the middle of quotes I received. The art crating was done effectively. The furniture and household packing in Florida was complete and methodical. The time to delivery to the UK was just as promised, and everything arrived undamaged and clean. The UK movers were very careful and they took away all the debris, except for what we needed to unpack for ourselves. The only tiny loss was a bolt from a Noguchi table. It cost me 100 dollars to replace it, which IVL repaid me for! Amazing.

Don't buy the reviews on Forbes or any publication- look at Yelp. I used them for a move from Dallas to NYC and it was a disaster. Impossible to get in touch and coordinate once you pay a deposit. I have over $2k of damaged or missing items. The delivery guy held my items hostage- he wouldn't unload a truck until I signed a form saying everything was delivered. So now my claims for damaged / missing items aren't valid. This is a sham of a company.

They have the best customer service I have ever experienced when it comes to moving. They where on time, professional and handled my belongings with care. They treated me like family. If anyone I know ever moves I'm going to recommend international van lines.10/10 recommend