Van Lines & MovingReviews of internationalvanlines.net

I received mailier card in the mailbox (Two Movers) I decided to give them a call John William Huge Van line Movers sound and spoke very professional. I gave him my moving inventory and he gave me a price to do the job. Receive a call that the movers are coming a day earlier no one came. I tried to call. Bad number no answer. Movers called on original day to deliver and showed up. The price quoted was 1700 plus more than original price they say because of casing and bubble wrap is needed. I am very unhappy.i explained I quoted specifically I have glass tables. I will never recommend this company and no other broker moving company.

This is the worst moving company I've ever encountered! Still waiting on my belongings and keep getting put off. DO NOT USE!!!

AWFUL EXPERIENCE - DO NOT USE My move from New York to France (Marseille area) was botched on a number of levels: - refusal to bring a container to my premises in NY (easily enough space) - repeated changes in departure dates, costing me $$$ in changes on the receiving end, then changes in delivery dates, mostly because... - CONTAINER WAS LOST for ten days, no-one could tell me where it was until I tracked it down myself - it was sitting at the port of Haifa in Israel, nowhere near the route it should have taken - several items stolen and quite a few broken (likely on container packing), and no-one at IVL cared - just shifted blame and refused to help - local agent in France (not IVL) was ok, but IVL was hopeless, incompetent. - overall stressful, unpleasant, really felt screwed over.

Worse experience we have with this company. We were scheduled to pick up our stuff from claifornia and move it to Indiana. everything was smooth, they got the money of 3k that we deposited and the delivery people came on the day they were assigned to come and within 15 minutes, they started stating they we have more stuff than what we told them when we did not. We went back and fourth with them and Chris who helped us. Delivery people left without picking up our stuff. We called the company again and they wanted us to pay more. Sure! We said no, the customer service we received after that was horrible. I spoke with their manager name Claudia- the first thing she said "she doesn't have the time" ok than may be you shouldn't be even doing this job. We tried to work with them but they refused it and we asked for ur refund and she said it's non refundable. Ok nobody told us that. it is just they kept lying about one thing after another and every single person we spoke with was rude. I don't know they run their business but if this is how they do their business, it's pathetic. I won't recommend them to nobody and we did not get our refund back. She kept saying they will not give us any money back no matter what we do. Sweetheart we know how to get our money back especially when your company canceled on us and refused to help us. This was such a horrible shitty experience.

Do not trust Van Lines Movers with your possessions. Not only did it take my items almost 2 months to arrive, but they lost a large carton of tools worth approx $1,000, and only compensate $11/lb. Horrible customer service and inefficient staff.

They are a nightmare! First off we paid much more than the price we were originally quoted. On the day of the move we were told we had to pay even more for items they were unaware of. Except I had sent pics of all items to my sales rep. They refused to listen and made me pay more money on the spot. Also they made me Zelle them money or pay cash. Refused to take credit card! We drove off to our new home, out of state and waited a few days for our items to arrive. When I called they could not tell me when my stuff would arrive. Finally they told me my items had not left the original state and had been unloaded in a warehouse. My sales rep knew I was expecting my delivery in approximately 4 days. Almost 30 days later my items showed up a damaged mess. The delivery driver was not send with any helpers so we assisted with the unloading. The driver was nice and did not ask for help. The lack of communication and the extreme rudeness of everyone we spoke with was astonishing. Please save yourself money and soul crushing disappointment, look elsewhere.

So now that it’s pretty clear they are not going to make up for the damage they did, nor the items they lost, I feel like it’s safe to make a review. We were moving from Chicago to British Columbia, from a 1300 square foot 1 bedroom, 2 office condo to a 900 square foot apartment. The greatest hits: Less than a day before they were to come to pack, we are informed we need to give them $400 cash or the whole thing is off because the truck won’t fit on our street, something they apparently didn’t realize until the day before the move, despite us doing a video walk through weeks in advance. They are 4 hours late on the day of the pack. The driver, regularly, told us he had never been involved in a residential move so asked us for clarification on how to fill out the customs forms. We hired you guys and gave you $8000 because WE ARE NOT EXPERTS AT INTERNATIONAL MOVES AND YOU ARE SUPPOSED TO BE. He kept bragging about driving the truck under a bridge the truck was too tall to fit under. Like legit 4 or 5 times mentioned the bridge height was too low for the truck but he drove it under anyway. He mentioned several times he had had a stroke while driving (not during our trip, I think, but recently). The people actually doing the packing were from some sub-sub contractor called the A-team, which was funny because they: Kept leaving rooms half finished and then saying they were done. Straight up shattered a family heirloom because they just wrapped it in a furniture pad instead of packing it. Tried to leave a full cabinet of dishes unpacked. Left a painting, at eye level, unpacked. So I guess it’s less that they were The A-team and more that they were a team available at the time. I love that we carefully vetted a moving company and they subcontracted out somebody who had never done a home move and a profoundly sloppy crew of packers, thereby negating any effort we had put in. The movers on the receiving end were better, in that they were horrified the state of our moving inventory, the state of the heirloom that was broken, they apparently had moved homes before and thought of things like putting down mats so they weren’t tracking stuff in to our new place. They did drop some racist ‘immigrants are stealing our jobs’ stuff, which is wild given we are, by definition, immigrants, ostensibly stealing jobs from Canadians. We did need to pay another $600 on delivery for a second Uhaul because the truck again wouldn’t fit, which is wild because semis drive down our street regularly, there’s no overpass or anything, so I cannot imagine what truck our stuff was on for the middle part of the journey (during which we received zero communication where our stuff was). The movers on the receiving end ended up staying for multiple hours to go box by box to make sure every line item was accounted for. Given every line item said ‘personal effects’ it didn’t really matter, but at least we knew every number on the sheet was accounted for in the apartment. If the packers had done their job correctly, this wouldn’t have been this bad. So we at least got vindication on the receiving end that they had done a terrible job packing our condo.

THIS MOVING COMPANY REFUSED TO REIMBURE ME FOR $thousands of dollars in damaged household belongings. My contract with them clearly states they will cover >.60/ pound of goods damaged. They offered $75 towards approx. $2,000 worth of damaged belongings. Very deceitful and IMPOSSIBLE to communicate with. Don't believe the obviously fake good reviews being posted- no way that this company is capable of it.