Van Lines & MovingReviews of internationalvanlines.net

So now that it’s pretty clear they are not going to make up for the damage they did, nor the items they lost, I feel like it’s safe to make a review. We were moving from Chicago to British Columbia, from a 1300 square foot 1 bedroom, 2 office condo to a 900 square foot apartment. The greatest hits: Less than a day before they were to come to pack, we are informed we need to give them $400 cash or the whole thing is off because the truck won’t fit on our street, something they apparently didn’t realize until the day before the move, despite us doing a video walk through weeks in advance. They are 4 hours late on the day of the pack. The driver, regularly, told us he had never been involved in a residential move so asked us for clarification on how to fill out the customs forms. We hired you guys and gave you $8000 because WE ARE NOT EXPERTS AT INTERNATIONAL MOVES AND YOU ARE SUPPOSED TO BE. He kept bragging about driving the truck under a bridge the truck was too tall to fit under. Like legit 4 or 5 times mentioned the bridge height was too low for the truck but he drove it under anyway. He mentioned several times he had had a stroke while driving (not during our trip, I think, but recently). The people actually doing the packing were from some sub-sub contractor called the A-team, which was funny because they: Kept leaving rooms half finished and then saying they were done. Straight up shattered a family heirloom because they just wrapped it in a furniture pad instead of packing it. Tried to leave a full cabinet of dishes unpacked. Left a painting, at eye level, unpacked. So I guess it’s less that they were The A-team and more that they were a team available at the time. I love that we carefully vetted a moving company and they subcontracted out somebody who had never done a home move and a profoundly sloppy crew of packers, thereby negating any effort we had put in. The movers on the receiving end were better, in that they were horrified the state of our moving inventory, the state of the heirloom that was broken, they apparently had moved homes before and thought of things like putting down mats so they weren’t tracking stuff in to our new place. They did drop some racist ‘immigrants are stealing our jobs’ stuff, which is wild given we are, by definition, immigrants, ostensibly stealing jobs from Canadians. We did need to pay another $600 on delivery for a second Uhaul because the truck again wouldn’t fit, which is wild because semis drive down our street regularly, there’s no overpass or anything, so I cannot imagine what truck our stuff was on for the middle part of the journey (during which we received zero communication where our stuff was). The movers on the receiving end ended up staying for multiple hours to go box by box to make sure every line item was accounted for. Given every line item said ‘personal effects’ it didn’t really matter, but at least we knew every number on the sheet was accounted for in the apartment. If the packers had done their job correctly, this wouldn’t have been this bad. So we at least got vindication on the receiving end that they had done a terrible job packing our condo.

THIS MOVING COMPANY REFUSED TO REIMBURE ME FOR $thousands of dollars in damaged household belongings. My contract with them clearly states they will cover >.60/ pound of goods damaged. They offered $75 towards approx. $2,000 worth of damaged belongings. Very deceitful and IMPOSSIBLE to communicate with. Don't believe the obviously fake good reviews being posted- no way that this company is capable of it.

after giving me a quote that was 2x other offers and trying to bad mouth the competition, was hung up on in the middle of trying to respond. i know it's just the tip of the funnel, but impressions matter

NEVER USE THIS COMPANY. I will try to make it short... but it is hard. 1. Moving date. We knew we'd move in July and wanted all our furniture and goods to be there by July 1st when we could have a team of people receiving the goods and we could enjoy some holidays after a hard time with the moving news and two teenagers. I contact them on January 11th. Their commercial guy, Nico is really nice and responsive and offers me to pick up in May, saying it is then sure we get the goods on time. 2. Estimation of containers. They never come home but send you a file to fill it up and estimate the number of containers. They are the expert. I fill it in and it includes a motorcycle since the beginning. He estimates one container and work on this. You get the bills really soon, in invoicing they are pretty good... 3. Pick up date. After some delays (and me asking constantly to my non-existing-never-answering moving coordinator, Lisa) we arrange it for May 15th. Then comes the epic part. I pay all invoices (NOT CHEAP) , and the insurance. I go through all the info about the picking day and prepare my whole house with all the furniture and items to go ready and some labels about the destination room to make it easier to deliver. When they come (NY Movers, hired by Intl Van Lines) for the pick-up they pack things in a total chaos, I tried to manage to label every box with the destination room to make it easier to unpack and place in Barcelona, but somehow, they were rushing and even forgot pieces of furniture that I had to put together. The clothes they mixed up with kitchen supplies, and fill every box to the top with folded leather bags. They don’t make any inventory, rush from one room to another and just write “Clothes” “Shoes” or “misc” in every box. Additionally, plates, glasses and cups broken. Furniture was damaged, boxes were broken, clothes in terrible shape. I have a claim going on with the insurance but it’s not only money, is the stress and the terrible, TERRIBLE service given. They spend 11 hours at home and complain bc now with the motorcycle they should ask for a second container. The motorcycle was planned since the very beginning. When they finish and ask me to fill in the survey, I didn’t dare to complain bc was just me at home and three men looking at me while I was filling it in. They were rude and complaining about how many boxes I had. Among other issues they were drinking all of my beer cans (I bought them food and offered water and soda, not beer) and left the house full of empty bottles. ABSOLUTELY 4. SHIPMENT AND DELIVERY The Vessel didn’t ship for some weeks, I never received any information unless I sent a lot of emails to Julie, or Lisa and usually they only answered back if Jason (the general manager looks like) was in CC. Finally, the ship arrived in Barcelona on July 14th I think, and at my home a week later. I had started all this in January to make sure we could have some holidays but not, we had to stay unpacking what was supposed to be done earlier by other people helping us. Additionally my son says he misses a wallet with $70 ... which is peanuts compared to all but you'll understand why I am stating it here later on. As I said, furniture were broken and the VERY PROFESSIONAL COMPANY workers that received the goods and delivered at home (TG they were so good!), WILL MOVE , were absolutely astonished of how bad it was everything packed and were the ones encouraging me to take all these pics. 5. CLAIMS Of course I have claimed to the insurance, lots of paperwork and still no answer. But what no one will give me back is the peace of mind, the holidays and the relax I should have gotten using a professional company. I sent an email as well to the owner, founder or both, Joshua Owens (find it in Linkedin), and got an email from... Jason, the guy who at the end is the one to blame. I have been in business for a lot of years and so my husbands, in positions and companies much more relevants than this one but... the answer I get is that Josh is on holidays with no access to internet and the company has forwarded my email to the GM. Well... if we are in charge of a company as we are and have been, believe me WE TAKE THE COMPANY SERIOUSLY and read through, find out why things don't work as they should and fix it. The last but maybe more ridiculous answer comes from Jason, the GM... proposing I get back the $70 from my son... I am now studying to go further legally, in the meanwhile trying to stop anyone else using this shameful company. 6. FREIGHT SHIPMENT. I had to do a second shipment, freight of just 7 boxes of clothes. Again, same guys to pick up, again 14 days late and again aweful packaging, lots of clothes to throw... of course I hired this second one in the beginning otherwise I would never have done it. If anyone want to get anymore details please comment it here.

They destroyed most of our boxes and stole our box that had all of our crystal. They said it was said but they won’t do anything.

Relocating across the ocean to another continent is a daunting task but IVL staff made it so much easier for us. Their prices were competitive and they communicated with us throughout the process. Both the movers they selected to pick up our household goods in the US and deliver them in Europe were professional and efficient. Their contact in Europe was knowledgeable and made it going thru customs a breeze. We are delighted that we selected this company because they handled the logistics of this complicated task magnificently. Our household goods arrived in perfect condition and we are so grateful to IVL for all their work in accomplishing this difficult task. We would personally like to thank IVL staff for always responding to our emails and phone calls and making us feel like a most valued customer.

Very deceitful company. Once you’ve paid them they aren’t interested in you and don’t return your calls. I did two shipments with them - one was supposed to be air freight and it ended up going to Spain with the rest of the journey by road instead of flying straight to Portugal. Also they are CLUELESS about international paperwork. Had it not been for the Portuguese agent we would’ve been in deep trouble with customs. IVL are just agents who contract everything out. My advice- contact at least 7 companies and read TrustPilot. Terrible company- don’t give them your money.

The cost ended up being double what we were quoted when we put down our deposit. they told us that foreign port fees / customs charges would be covered -- only to later reverse this stance, telling us that there were additional unforeseen costs that they won’t cover on their end. A really awful experience that was deceitful and just truly upsetting and disappointing. We feel completely taken advantage of.