Van Lines & MovingReviews of internationalvanlines.net

This service did not work out well for me. I foolishly didn't read all of these reviews. All seemed fine until two days before the move when I was told the movers would show up 24 hours early. I reacted badly (screaming I am ashamed to admit) that we were not ready for the movers to arrive one day early. The customer service response was Sorry but there is nothing we can do. Would you like to cancel the move? Previous reviews mention a lack of communication and customer service. Unfortunately, that was the case for me. The initial quote/estimate turned out to be literally half of the total cost of the move. $5,000 became $10,000 with tip included. I eventually spoke to a supervisor who awarded me $200 for arriving 24 hours earlier. This amounts to a 2% reduction. Can you imagine being told two days before your move-out date that you are indeed moving the next day? I am 60 years old and just out of cancer treatment. This was truly a horrible experience for me. The lack of communication, the lack of customer service, and the addition of unnecessary stress and urgency were such a disappointment. Should you choose this company perhaps you will have better luck than me.

I have had a horrible experience with this company. At pick up the truck was 5 hours late arriving. I was told that by the movers that my items were heading to Houston. Per the contract, my items would be delivered to my new home in VA in 2-21 days from the initial delivery date, which was 1 week after the pick up date. This was an 1800 mile move. I reached out on day 2 (after the initial delivery date) to see what the expected date would be and was informed that "the truck to VA has not arrived and once it did arrive it would take 1-3 days to load and then it depended on where the items were on the truck". They could not provide me with a date for when the truck would arrive at the warehouse. On day 9, I reached out again. I received the exact same answer. On day 18, I reached out again. The answer I received stated that the truck for VA would not arrive at the warehouse for pick-up for another 1-2 days. Once the truck was loaded (1-3 days), I would then be notified for delivery. I do not anticipate that I will receive delivery for another 7-10 days, well outside of the 21 days in the contract. So if choosing to use this company, get written into the contract that if they do not deliver within their time frame, that they will reimburse you. This is a shipping company, they should know where their trucks are and when they will arrive at their warehouse. They should be able to provide a more accurate time frame to the consumer when questions are asked, not "we don't know". Also, as the consumer, I should not have to be reaching to receive information. On the "sales end" of the transaction, they were very pro-active in sending e-mails and picking up the phone to communicate. On the delivery end, crickets. Not a great way to run a business. If I had known that it would take more than 30 days from the time they picked up my items I would have chosen a different company.