International Sea & Air ShippingReviews of internationalmoving.com

I recently moved from Chicago, USA to Aruba and after much research, I hired International Sea & Air Shipping to ship my belongings. Their service surpassed all my expectations! From the sales process with Boaz to the planning process with Jasmine to the pick-up and drop-off, every person did an excellent job of making sure that all my items were safely and securely packed and moved. Please pass my sincere thanks to all your employees and partners who assisted with this move. Your teams went above and beyond and this was by far the best moving service I have used! Lastly, I would like to commend you for your excellent customer service!

If I could give zero stars I would. This company should be avoided at all cost. They smashed my beautiful 1913 Steinway baby grand piano and then did everything possible to avoid paying any insurance. The piano was insured for $10,000 and the company claimed that because there was a clause in the fine printing stating that because the piano had not been insured for the full value, they did not need to pay out the full insurance for it. They paid $1,000. The piano requires a full action rebuild, and repair and refinishing of the cracked soundboard. Just to be clear, this is far more than $10,000 of damage from basically dropping the piano and smashing it. Beware of this company with items you value!!

We needed a trustworthy and personable service to handle shipping sentimental family heirlooms from Florida to London in the middle of a pandemic. This was a very emotional transitional period for the MIL living alone and in poor health so not being able to be there to help and oversee the move was very difficult. We researched extensively using Trustpilot and asked friends for recommendations. We were nervous. International Movers were excellent throughout. They have a FB page which we liked and Hillary, our liaison manager, contacted us directly and settled our nerves immediately with her confident and straightforward talking. Jeannine handled our fees efficiently and in a timely manner and Daniel handled import and delivery. The whole team made us feel personally cared for and at ease answering every stupid question really quickly and often during holiday periods. The delivery went smoothly. Every precious item arrived safely. We can’t recommend these guys enough. Don’t look any further just make contact with Hillary now and relax.

Smooth Move Moved a partial container from San Juan to Cordova, Alabama. Response was quick after my first contact with the company. They were very courteous and friendly by phone and in mails. I never had to wonder about the status of my items, as I was kept apprised at all times. The packers they chose did a splendid job of encasing my precious Spanish 19th century antiques, which included mirror and glass shelving. The deliverers were courteous and careful. I was thoroughly satisfied with the entire process. If I could give them six stars I would.

I've moved quite a bit over the years, but the specialist team sent today by International Sea & Air Shipping to pack my artworks and valuables was by far the most efficient, experienced, and courteous I've ever encountered. Bravo on your choice of local partner! I couldn't believe how reasonable your quote was compared to other fine arts shippers, and now you've really impressed me with your service.

The team at International Sea & Air are very efficient. From initial contact to final delivery everyone was very professional. There are so many steps and handoffs but their organization was perfect. Definitely recommend without any doubts.

Every other company I contacted was not willing to help me due to the complicated request I had, so I took the chance working with this one. They answered all my questions, and took the time to make sure everything ended up well. I had to ship a container from the middle of nowhere in northern Europe to rural Ohio. Two ships, a train, and a truck on either side. It ended up delayed, but because of the pandemic clogging all the ports so you can't fault anyone for that. I packed a 20' container myself that I own. I suspect most of the negative reviews are because of 3rd party moving companies doing a terrible job doing the packing locally. If you have valuables you don't trust others with, pack as much as you can yourself.

My wife have done 3 full-service overseas moves from Everett, WA to Trani, Italy, then back and the most recent moved from Everett, WA to Munich, Germany. The last was done by International Sea & Air Shipping and they were horrible. The packing crew were short-handed, unprofessional, and intimidating to my wife who stayed behind to direct traffic there. I was already in Germany when she called me in tears. Every other move she just raved about how nice the crew was and how efficient and professional. Not this time. They even downright refused to keep packing with items left in the house and about 20% of the container still empty! We had to have a separate shipper come get the rest of it (quite professional btw, shoulda used them, psst it's Schumacher) and incurred additional expense. When the goods got to this side, the German movers even took pictures of the packing job inside the container because they couldn't believe how bad it was. Now, the German side of the move was stellar. So, there's that. I am just steamed at what a debacle it was. Moving internationally during a pandemic is stressful enough without this. Steer clear of this company. UPDATE: As you can see from their reply, they will blame their customer if the company makes a mistake. What is not mentioned is that the crew kept telling my wife that the container was not going to hold everything and forced her to choose what to send. This is where her indecision came from. Then we had to pay $2500 to ship what they left behind...much of which was clearly marked and communicated as going. A $300 "discount" and $1k and no apology for being verbally abusive to my wife is far short of adequate. Good companies don't act this way.