International Sea & Air ShippingReviews of internationalmoving.com

Response from International Sea & Air ShippingSep 11, 2026

We are very sorry that the chair was damaged during delivery, and we understand how upsetting it is to have a valued piece of furniture damaged during a move. We do, however, want to clarify that this matter was addressed with you directly. Our destination delivery agent spoke with you regarding the damage and offered $400 in reimbursement for the chair, which we were advised you accepted as a resolution. We were therefore surprised to see the statement that there had been no reimbursement effort or resolution after months of communication. If the agreed reimbursement has not been received, or if there has been an issue with its processing, please contact us directly so that we can investigate the payment status immediately. We absolutely want to make sure that the resolution that was offered and agreed upon is properly completed.

Response from International Sea & Air ShippingJun 26, 2026

Dear Zainab We’re sorry to hear about your experience, however as you were informed the additional costs and the delay was due to the war a special container to middle east.

Response from International Sea & Air ShippingApr 22, 2026

Dear Norm, Thank you for your feedback. We’ve reviewed your file and would like to provide some additional context. At the time your review was posted, your most recent message had just been received and our office was in the process of reviewing the details so we could properly look into the matter. Regarding the shipment: - Our destination agent reached out prior to pickup to request the documentation required for clearance, with follow-up correspondence sent before the information was received. - Shipment scheduling was dependent on this documentation being provided, which was communicated at several points. - Storage may be required when a shipment is placed on hold pending documentation for clearance. - We worked to reduce the storage cost as a courtesy and applied a $390.00 discount on your invoice. - Packing was completed by an experienced local agent in accordance with standard shipping practices. While we work with long-standing, vetted partners, international transport involves multiple handling points, and in some cases items may shift or sustain damage in transit. Once notified, we provided guidance on the insurance claims process and requested supporting documentation so the matter can be properly reviewed. We have also shared your feedback with the local agent to ensure continued quality standards. We understand that international moves can be complex and, at times, frustrating. While we may not fully align on all aspects of your experience, our focus remains on addressing concerns through the appropriate channels and ensuring each matter is reviewed thoroughly. We remain available to continue assisting with your claim as documentation is submitted. Update: We would like to further address your concerns regarding the handling of artwork. We do not take allegations of improper packing lightly. At this stage, the matter is under review through the formal claims process, which requires documentation and photographs to assess the condition of the items at origin, prior to pickup, and destination, as well as the materials used at time of packing. This process is necessary to determine what occurred and whether any issues fall within the scope of coverage. Update 2: Our team did reach out directly to request photos of the reported damage so we can investigate this thoroughly. Specifically, an email was sent by your sales representative on April 22 at 10:52 AM requesting detailed photographs of the items in question. In addition, we shared your feedback with the origin agent who performed the packing and requested their internal review and findings. The insurance company has also been in touch to proceed with your claim and our move coordinator has provided you with all the relevant documentation to proceed.

Response from International Sea & Air ShippingMar 9, 2026

We would like to clarify several points regarding the two shipments referenced in your review so readers have the full context. Your first shipment was booked as a Full Container Load (FCL) and was loaded on January 28. The container is scheduled for vessel departure on March 7. There were two schedule changes due to rail delays, which were communicated to you by your move coordinator. The shipment is currently moving through the normal export logistics process, and updates have been provided throughout. Your second shipment was booked as a Less-than-Container Load (LCL) service with an estimated volume of approximately 400 cubic feet, based on the inventory provided at the time of booking. LCL shipments are collected by shuttle truck and consolidated at the warehouse, rather than having a dedicated container present at the residence. At the time of pickup, our operations manager contacted you to advise that the crew estimated approximately 600 cubic feet were present at the home and to confirm how you wished to proceed before continuing the service. You acknowledged this via email, and allowed the crew to proceed accordingly. Our team packed and documented 79 items, as reflected in the packing list shared with you after the service. The final packed volume totaled 600 cubic feet, representing a 50% increase over the original estimate. At this volume, the shipment could no longer be handled under the originally quoted LCL method. The additional packing service referenced in your review was $780, not $1,000, and was requested and approved prior to pickup. International relocations are billed based on the actual packed volume and services performed, as outlined in the shipping agreement. Our team worked to accommodate your short-notice scheduling request and maintained communication throughout the process. We remain available to review the details of both shipments with you directly and address any remaining questions. April 2026 update: As outlined in our shipping agreement, final balances must be paid prior to shipment via an approved method. Credit card was accepted previously as a one-time exception for you, and it is not a standard method for final payment. We have provided multiple secure alternatives, including international transfer options that do not require a U.S. bank account, and remain ready to proceed as soon as payment is received. Our goal is always to ensure a smooth process, and we continue to work toward moving this shipment forward without further delay.

Response from International Sea & Air ShippingMar 10, 2026

We’re sorry to hear about your experience and understand how upsetting it can be when an item cannot be accounted for. For clarity, your shipment was not booked as a private container. It was arranged as a self-packed groupage shipment, which means your goods were consolidated with other shipments in a shared container. The liftvan was loaded at your residence with the boxes you had packed and then transported to our warehouse for consolidation prior to export. The liftvan remained unopened from the moment it was loaded at residence until final delivery was coordinated. The shipment was collected in August and remained in storage until October at your request before being exported, which extended the overall timeframe between pickup and delivery. During that time, as a courtesy, we did not charge for storage. When you later reported one missing box, our team conducted an intensive search of the warehouse at both origin and destination; but unfortunately it could not be located. In situations like this, the standard avenue for reimbursement is through marine cargo insurance. Because insurance coverage was declined at the time of booking, there was unfortunately no policy in place that would allow us to process a claim. We truly regret the frustration this situation has caused and understand how disappointing this must feel.

Response from International Sea & Air ShippingOct 13, 2025

Dear Sierra, We are truly sorry to hear that your experience felt stressful, and we appreciate the opportunity to provide accurate context for future customers reviewing your post. From the very beginning, your estimate clearly stated that pricing was valid for departures within 30 days of the quotation date. You were initially quoted in March for a possible spring shipment, but your actual booking occurred several months later, after ocean carrier rates and fuel surcharges had increased industry-wide. These cost changes were explained in writing prior to shipment and are standard practice across all international moving companies. The mix-up you referenced involving another family with a similar surname was an isolated clerical error, and our operations manager immediately called to clarify and apologize — it was resolved the same day, and no part of your shipment was affected. Regarding your pickup schedule, your move date was impacted by vessel timing adjustments and container availability, which were outside our company’s control but communicated to you promptly each time. We understand how disruptive that was and did everything possible to complete your loading before your move out date. The shuttle charge was not applied arbitrarily or contrary to promises made. As noted in your signed agreement, shuttle service may be required if direct access is limited or if scheduling does not align with the vessel’s assigned loading window. Since your contract was based on a live load, your sales representative advised and explained the actual date was contingent on the booking which meant flexibility was required. In your case, the container had to be loaded via our warehouse since you had a firm move out date with no flexibility. The charge includes handling into and out of the warehouse, reloading into the container, and temporary storage — a multi-step process that is both labor-intensive and costly. As for your delivery address, our records show that the change was made after your shipment was already in transit. Your contract was quoted based on costs to a specific city, and the new address was in a completely different area. The corresponding mileage charges were itemized and explained extensively prior to delivery. The invoice total of approximately $600 received from our destination partner included standard destination port charges, which were clearly noted in your documentation as not included in the door-to-door quotation. The address change itself accounted for $350, after a deduction we negotiated on your behalf with the local agent. Even so, your new address was serviced promptly once the container cleared customs. We regret that some items were scuffed in transit, though thankfully the majority arrived intact. All shipments travel thousands of miles by sea and are handled by multiple port and customs authorities; minor surface wear can occur despite professional packing. Customers are always encouraged to file a written claim for review under their selected coverage. Finally, we want to address the suggestion that our team avoids accountability or transparency. Every customer receives written documentation, copies of the signed contract, and open lines of communication with our staff. Phone calls are used to clarify time-sensitive updates, not to replace written correspondence. We acknowledge that this relocation did not meet your expectations, but we stand by the fact that all services, adjustments, and communications were consistent with your signed agreement and international moving standards. We wish your family the best in your new home and remain available should you wish to discuss your claim further directly.

Response from International Sea & Air ShippingAug 12, 2025

Dear Teri, We are sorry to hear that your move did not meet your expectations and regret that certain aspects left you feeling frustrated. We would like to address the points you raised to ensure clarity. Timeline: Please note on your written Export Form, you specifically requested arrival of the shipment after July 19. This is why the container did not depart until the end of June, in order to comply with your desired timeline. Therefore, the delivery date of August 23 will fall just 3 days outside the 8 week window. Furthermore, your contract only included 30 days free storage. Although an additional month of storage incurred, in good faith, you were granted 2 months of storage at no extra cost for the duration your shipment was in our warehouse - per your request. During this time, we paid for the space your shipment occupied. Crating: The custom crates for your artwork were prepared off-site at our warehouse to ensure proper sizing and compliance with shipping standards. This is an industry-wide standard practice. We regret if this was not explained to you in advance, but rest assured the job was completed efficiently. Packing Day Timing: The packing process did take longer than initially estimated, largely due to the care required for fragile items and the overall volume. While our goal is always to complete within the projected window, we believe it was important to ensure everything was properly protected for international transport. Ultimately, we still finished within the same day. Additional Fees in Italy: The charges communicated by our Italian partner, Bliss Moving, are related to access restrictions at your residence. They are necessary when the container is unable to reach the delivery address, requiring smaller vehicles and extra labor for double handling. We understand how frustrating it can be to face unplanned expenses, however we did not have your full address at time of booking and therefore we weren't able to advise at that time without the relevant information. Communication: We acknowledge if our communication did not meet your expectations for frequency and detail. We will be reviewing our coordination process and correspondences to assess if there is room for improvement. While we understand your disappointment, the services contracted were completed in line with industry practices, and the additional charges were in accordance with destination regulations. That said, your feedback is important to us and we will be reviewing matters internally.

Response from International Sea & Air ShippingMay 5, 2025

Dear Carla, We are sorry to hear your shipment was missing certain sentimental items. Please note as your shipment as was Self-pack, our movers only packed a few select boxes on the Move Date in September 2022 which required protection. When your shipment was delivered in August 2024, all the boxes were checked off and accounted for, and nothing was reported as missing to the crew. Our agent in Puerto Rico searched through their warehouse after you brought this to our attention, but unfortunately nothing was found. Our insurance policy requirement of filing a claim within 30 days of delivery is standard within the industry. Regrettably, we do not have the flexibility to make exceptions to this protocol so many months later. These terms are indicated on your insurance form and certificate. Due to the nature of your self-pack agreement, elapsed time in reporting the missing items, and absence of a contemporaneous report at time of delivery, I regret that we could not assist further.