International Sea & Air Shipping is an international moving company offering door to door services worldwide. As a top international shipping company, we provide full container service and lift van services both to and from the USA with complete documentation, custom assistance, insurance, shipping, storage and inland transportation. International Sea & Air Shipping is Licensed by:FMC: Federal Maritime CommissionAs a NON-VESSEL COMMON CARRIER (NVOCC)License No. 023238NFMCSA: Federal Motor Carrier Safety AdministrationUSDOT. (Department of Transportation) No. 2052864MC No. 718931International Sea & Air Shipping is a proud member of the following Associations:AMSA: American Moving and Storage AssociationBBB: Better Business Bureau
International Sea & Air Shipping (internationalmoving.com) has 334 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
internationalmoving.com
Website
internationalmoving.com
Category
Moving & Storage
Location
Elmont, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Moving from Vietnam to the US, I was seriously concerned about the VN Customs interface as they had presented me with difficulties in the past. Talia and Niki arranged for a very excellent local moving group that shepherded my consignment through the gauntlet. All arrived in Houston without a single headache. The only headache and that was understandable - The Port of Houston. Now their expert assistance for the next task - Central America. Too easy for the Ladies!
IH
Isaac H.
Mover you can trust
For us, the biggest anxiety about our long-distance move was picking the right Moving company. A company that will show up on time, with no hidden fees and additional cost, and handle our belongings with care.
International Sea & Air Shipping is that and much more.
The moving team on both ends was professional, resourceful, and friendly.
We had some significant delays (more than 3 hours) related to the building elevator on the move out day. Not only the team worked around the issue and reshuffled their schedule to finish the job, International Sea & Air kept the price as quoted in our survey estimate.
RC
Regular C.
LOST half of our things, overcharged by $6k
If I could give them 0 stars or minus I would. This is the most dishonest, incompetent moving company I have ever hired.
I called in July to get a quote for a 20 foot container traveling from the US to Costa Rica. Spoke with Ami Oded who seemed very professional and got back to me very quickly. As I knew there were a lot of extra costs added to the shipment quote later, I asked for his opinion on how much those extra fees could go for a household move. He refused to tell over email and eventually told me over the phone that it could be a few hundred dollars extra (really wish I had that in writing). I said that sounds great and booked the shipment. We were quoted just under 6k and figured we could afford to go a little higher. Also we were expecting some delays due to the pandemic and were not too worried about timing. A couple of weeks later we start receiving more invoices for around 2k each, for various things: for customs inspections both in the US and in Costa Rica, for taxes, for other port fees. To the point where we had payed double the initial quote, around 12k total, and we have not even received any of our things. After the shipment got to Costa Rica we were passed on to a local moving company and we never heard back from International Sea and Air Shipping. We found out the inventory they had prepared was done wrong so the customs in Costa Rica would only release part of the shipment in September. Here we are in December, almost 6 months after I have hired these people, and have lost half of our things because the customs refuse to release them due to the flawed inventory International Sea and Air Shipping had prepared. Do not trust them with your belongings or your money, they are fraudulent company and they know what they are doing to people.
Response from International Sea & Air ShippingDec 15, 2020
We very much sympathize with your situation. However, your accusations are inaccurate and misleading. We do not have any control over Customs, port authorities, government, and border control.
As you are well aware, your container was pulled for inspection by CBP (U.S. Customs and Border Patrol) at the port of exit in Long Beach CA, as well as by Costa Rican Customs at destination. The examination conducted on your container led to the delays and additional charges you referenced.
Our shipping agreements cannot include or foresee charges resulting from a U.S. Customs exam, as this is a random selection process which we have absolutely no control over. This is why we clearly indicate in our contract that the price does not include Custom Inspection, Storage and Demurrage charges, Port charges, and import taxes if applicable.
On July 27: We loaded your items into a container and transported it from your residence to Long Beach terminal for export.
On July 29: We received notification that your container was placed on hold by U.S. Customs and informed you on this same day. We Indicated that additional charges would apply as determined by Customs, the steamship line, and U.S. port authorities.
On July 30: We sent you an online tracking link to the Custom Exam Site portal so you could see in real time the progress of the examination.
On August 4: We informed you that your container was still at the Customs Exam facility pending inspection.
On August 6: We informed you that the Customs Exam was complete and would confirm the associated charges.
On August 7: We informed you of the exam charges and noted additional fees would apply for demurrage at the port and terminal. You replied to acknowledge and accept the charges.
On August 11: We sent you the new shipping schedule on the next available vessel following the completion of the Customs exam. The departure date was just 6 days after the intended vessel.
On August 15: We received the final charges from the steamship line for demurrage, drayage, rollover, and gate fees. We sent you an itemized list and explanation of all the associated costs. We also sent you back-up invoices and documentation.
Regarding the packing list discrepancy: Items removed from the original packaging during the U.S. Customs inspection were not loaded back into the container in accordance with our inventory list. Unfortunately, items were loaded loose following the Customs inspection which led to increased number of packages than stated in export documentation. When your container arrived in Costa Rica, it was pulled for inspection by Costa Rican Customs at random. They identified a discrepancy in the pieces count which resulted from the reloading process at the Customs Exam facility following U.S. inspection. This was not performed by our movers or any personnel from International Sea & Air Shipping.
On September 8: We were informed of this issue by our affiliates in Costa Rica. To help resolve this matter, we worked with our agent to draft and notarize a letter to present to Costa Rican Customs.
Unfortunately, these matters are out of our hands and we did everything within our power to fulfill moving services and provide full transparency.
Again, we apologize for any inconveniences and extra expenses that you incurred, and hope you understand they did not result from wrongdoings or flawed business practices on our part.
LR
Lump R.
Excellent move from NJ, USA to Victoria, Australia
The entire process of moving from Pine Beach, New Jersey, USA to
Bonegilla, Victoria, Australia was terrific. It started with International Sea and Air Shipping from Elmont NY. All staff have been extremely helpful, very professional and courteous and were on top of everything, paperwork was filed promptly and there was always someone to assist as needed. They shipped my container out of Kearney, NJ.
The Australian connection - Palmers Relocations were also a great company to deal with. Michael Brewer was very easy to work with and he and his team were very organised and professional.
The whole process has been a great experience, right down to the delivery at the nominated address. The delivery driver did a fantastic job.
I would Heartily recommend both Palmers Relocations and
International Sea and Air Shipping.
Very reasonable pricing, excellent service.
Sent from my iPhone
Response from International Sea & Air ShippingNov 10, 2020
Thank you for the positive review
KC
KC
Highly recommended for custom care
Hillary and the entire team in the US and Germany were amazing. In a a relatively short time (and in a pandemic) everyone was responsive, understanding, efficient and provided exemplary service. They took care of every detail of our packing and shipment. Hillary took a daunting timeline and happily helped make it happen working with great local crews. I highly recommend International Sea & Air.
JO
John
Superior and courteous service!
I shopped around for a sea container move to Germany. IS&AS kept coming up in a positive light so chose them. Working with the staff has been a pleasure. They are consummate professionals and made my "Umzug" easy. The local crew who packed and carted away my furniture and possessions were careful, hard working and fast! But they still took the time to explain everything in detail and were extremely courteous. I certainly hope that everything goes as smoothly on the German end but have a good feeling that it will!
Response from International Sea & Air ShippingNov 4, 2020
Thank you John
RH
Renate H.
This company has made my move to Germany a smooth transition
Hillary explained everything really well and put me at ease while other companies had made things look complicated. She and Jeanine always replied promptly and were very friendly. The packing crew did an excellent job loading up the container. So far, I am really happy with the experience. The company taking over the transport in Germany has also been very responsive. My belongings are still en route though; I'm hoping the rest of the journey will be just as smooth.
CW
cathy W.
Hillary was exactly what I needed to…
Hillary was exactly what I needed to get this done. Moving into Australia is challenging at the best of times But during COVID everything has become so much more complicated. She was patient with my questions and once I gave her the right information, Hillary made a excellent plan for my shipment home at a fantastic price. Very very grateful