Belen T.
needs a honest forwarder in the philippines
To be honest.I don't have any problem with International sea and air shipping based in New york. Avi,Jeanine and Ronnie are very professional and honest in helping me.They are there to answer all my questions everytime I'm in doubt. thanks to them, my 5 star is intended for them.Regarding the Melcon logistics especially Mart Lacson he has the attitude of not helping the costumer. He put the costumer down and try to make it difficult instead.. In my case,I was very apprehensive and stressed because he emailed me the ETA which is changed multiple times which makes our own appointments cancelled and halted.I understand it depends upon the shipping,weather and etc but, why not giving the costumer the estimated ETA of 3-4 weeks for example from singapore to philippines.,When it arrived in philippines Sept 4,2024.slow pocessing again sets in it become worsed .I was able to see the documents only on Sept. 11,2024 trying many times to ask them. I was able to process it in the Bureau of customs and pay the exact appraised value of duties not the increased one on a friday Sept.13.Today is the last day supposed to be the container will be delivered home but needs to be checked by PDEA, My experienced with melcon logistics is an additional of what is on record.I am not digging anything but i heard about it."THE WORD OF MOUTH IS A GOOD REFERENCE"either[ good or bad]. I am not labelling everyboby in melcon logistics has same aim,sure there are good people there as well.With this review im giving to them i hope my container will still be delivered safely at home.this is the additional BAD experience of Melcon logistics the paper works which needs to be sign so that the delivery order will be ready Mart Lacson refused to give it to ahead of time so that I will be late in processing it then they will collect a demurrage again this is totally an obvious scam of the logistics in the Philippines . Melcon logistics Mart Lacson let me pay another 950 plus pesos because of being late and actually it is all the fault of Melcon logistics because they never coordinate with me instead they make it very difficult so that they will earn money.The Delivery order was E mailed very late on Sept. 19,2024 at about 1610 and delivery was made Middle of the night which is supposed to be done earlier if melcon logistics aim is to help the customers but there aim is to let the customer pay more money to them.BEWARE OF MELCON LOGISTICS-MART LACSON forwarder to phillipes they are not a reliable company to send container to Philippines Another drama melcon logistics told me that the money they collected from me will all goes to the government.Why?it is not my responsibility to pay their tax.The more that I hate this logistics LIAR
Response from International Sea & Air ShippingSep 17, 2024
Dear Belen, We appreciate your words and value this feedback. Our team is looking into this matter regarding our destination agent. It is our understanding they have been trying to connect in order to obtain certain forms required for Customs Clearance. Your Move Coordinator is in contact as well to facilitate this. I assure you that no one intended to make any situation more difficult. Unfortunately, it is not uncommon for some delays in transit time especially due to the current Red Sea situation. Please let us know if you have any questions or need assistance with the requested documents. Our goal is to help guide you through this process and make the remainder of your moving journey as smooth as possible.



