International Sea & Air ShippingReviews of internationalmoving.com

I had an extremely frustrating experience with this company’s customer service. The representative I spoke with was not only unhelpful but seemed genuinely annoyed whenever I asked for clarification on my questions. It was clear they lacked the basic communication skills necessary for effective customer support, which made it difficult to build any trust. Due to this disappointing interaction, we will be choosing a different company for our shipping needs. If you decide to work with this organization, I truly hope your experience is much better than mine.

Dreadful experience. I moved from the US to the UK. I hired this company based on their Trustpilot reviews. My experience was different, this is what I had. Lack of cooperation, often had to email twice to get an answer. Packers who could not understand instructions except when talking to their boss and he was often MIA. Valuable stuff thrown in boxes without any internal packing, expensive artwork thrown in with kitchen equipment, heavy items packed on top of fragile things, massive amount of breakages. Things I wanted crated were taken with no packing at all, marble art pieces wrapped in only bubble wrap, shattered. Unfortunately, I couldn't unpack everything in the month allowed so I'm still finding many broken things that cannot be claimed on insurance. The whole experience was heartbreaking. Update 11/11/24: I do not agree with their statement about crates, several things that were on my list and their list did not arrive in crates and were broken. I've twice written to Avi, once with early photos of the damage, and not received a response to either. I doubt they are doing an internal review or plan to change their practice. They have not contacted regarding the extended insurance. In my opinion, take out lots of insurance, make sure you claim everything within the month allowed, take notes of box numbers of damaged items, submit lots of photos and use them at your own risk. I would not recommend.

We used the service of International Sea&Air Shipping for our relocation from Texas, USA to Bulgaria - a 42 foot container. The communication with their sales department and the export coordinator was at a satisfacory level in the beginning. Their export coordinator would always respond to emails (not phone calls) in a timely manner, even on weekends. Unfortunately the positives end here. They charged us with a packing fee for the boxes that we packed ourselves although we explained to them that we did not need the packing service. They stated that charge couldn't be removed, whether or not we use the packing help. On the day of loading the container with our vehicles and our boxes their contractors came to our house two hours before the scheduled time for departure of the container. Even though we had already packed everything (it took us many hours), it would have been unthinkable for their loading contractors to complete the packing in two hours, should we have elected to use the service for which they made us pay mandatorily. In addition to the above, the loading personnel did not handle properly the packing list, they completely messed it up, which resulted later in additional hassle at Customs at the destination point overseas. The selected initial route of the shipment was through the port of Houston, Texas. However at some point the export coordinator picked another route - through Savannagh, Georgia. Apparently they found a cheaper shipping line - in this case it was One Ocean Express Network. The total cost was already paid by us to International Sea&Air Shipping. In this way they collected more by paying less to a cheaper shipping line. Later the shipping line proved the very poor quality of its work. The shipment moved according to the schedule, with a well working tracking on the website of the shipping line until il arrived to Pyraeus, Greece. The trouble started there. According to the original schedule the shipment was to spend one day in Pyraeus - just to be reloaded to another vessel/feeder for the final delivery to the port of Burgas in Bulgaria. However it spent two weeks in Piraeus. Towards the end of that period the tracking stopped working, there was no information on the website of One Ocean Network Express. The export coordinator of International Sea&Air Shipping Jeanine did not know what was happening, she stated she was doing her best to get information from the shipping line but no information was obtained. Then on the website of the shipping line the status of the shipment changed to "Arrived in Istanbul, Turkey, delivered to customer and empty container returned." This was a very nerve racking and stressful experience as the shipment was to be delivered to Bulgaria, to our home and we had not received anything. Long and worrisome days passed before the export coordinator announced that actually the container was again unloaded to Istanbul in a unplanned manner and it was awaiting for another vessel to Burgas in Bulgaria. She stated that she received the information after emailing back and forth with a supervisor from the shipping line. The tracking never got fixed. It would have been extremely simple, logical and it would have been an expression of expected care for the customer if the shipment had been rerouted from Greece to ground transportation on a truck to reach Bulgaria within the span of the two days (once they became aware a huge delay is ahead in the last, so short marine segment of the trip). Instead the shipping line chose to lie and keep us without any information. Apparently One Ocean Network Express decided to give priority to other shipments and leave ours without tracking for weeks in a unplanned stop in Istanbul. Finally we received a notice of arrival and the container was delivered to the port of Burgas in Bulgaria with a 45 days delay and 3 months total travel time. No compensation from International Sea&Air Shipping, neither from the shipping line, no apologies. Of note and for the sake of accuracy - the contents of the container arrived undamaged. We paid the moving fees to International Sea&Air Shipping, therefore when it comes to decisions what shipping line to choose and when it comes to the whole organization and management of the process, including communication and information, it is directly the responsibility of International Sea&Air shipping. Thus, as a result of all the components of this excrutiating experience, described above, we have serious reservations about recommending the services of International Sea&Air Shipping.

As former military, we've moved quite a few times over the years, but this was the first time we've ever had a move where nothing was damaged! From start to finish, the company made the entire process smooth and stress-free. We especially want to thank Ronnie, who was incredibly helpful throughout. His professionalism, organization, and friendly attitude really stood out. Even with the added challenge of an international port strike, Ronnie was prompt, reliable, and kept us informed at every step and returned our stuff to us when we needed. The care and attention his team showed in handling and storing our belongings was top-notch, something we haven't always experienced in the past. If you're looking for a moving company that truly takes the stress out of moving and delivers excellent service, we highly recommend this company and give a special thanks to Ronnie. Thank you!

Costs were not transparent. Lots of bait and switch in the sales department. Insurance was total crap- read the small print- it doesn't cover your replacement costs. Shipment was over 30 days late and routed to more ports than planned. Worst of all, we paid for packing of all our belongings. Clothing was shoved in boxes, furniture not properly protected and many items were broken. Lamp shades stacked and stuffed in boxes are unusable, parts to hold the shades on removed and lost. Many of these items cannot be replaced in rural Italy. We shipped 3 beds and NONE of the parts were shipped as a unit. LOTS of breakage of family heirlooms and photos. We have moved internationally on multiple occasions and this has been the WORST experience. BE CAREFUL- if you do not read every word they send you, you could be in for a bad surprise. Once goods arrived in Italy, job was handled with transparency and care by Bliss Moving.

I have had an excellent experience. I am so happy with how smoothly my international shipping process went (from NY to France). I thank everyone involved for their expertise, care and attention to detail through the numerous steps to make this all so easy and stress-free. I highly recommend International Sea and Air Shipping.

I recently moved from Wisconsin to Spain and worked with Avi first and then Ronnie and Jeanine. They were both amazing. They helped me prepare for the move and then during the time my things actually shipped from the US to Europe. It was a great experience and I will recommend International Sea and Air Shipping to anyone who has to move overseas.

It was very seamless during the relocating of my things from America to the Far East.