International Sea & Air ShippingReviews of internationalmoving.com

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We contracted with International Sea & Air Shipping for our move from Wisconsin USA to Bavaria Germany. Our main household items were shipped in a 40 foot sea container, back in November 2024. Our items arrived without issues / or damage. I wrote a positive review at that time for the sea container shipment. In Jan. 2025, the rest of our household was shipped via an air freight pallet. Again, as with the sea container, there were absolutely no issues. Jeanine was always available for any questions that we had. Ronnie kept us informed regarding when our items would be picked up. Kai, in Germany kept us informed regarding when our shipment would be delivered. Avi was very helpful with quoting and the contract. We would definitely use International Sea & Air Shipping again. T. Clines

excellent experience

International Sea & Air Shipping provided the highest quality service, both from the States as well as the in Tunisia, where I received the shipment. They were responsive and always kept us updated. Special thanks to Jeanine, Siwar, and Nabil.

Now that everything is finalized with my shipment and insurance claim, I’m updating this review to reflect the full experience. Working with this company is a decision I deeply regret. Although I believed I had done my due diligence, I should have trusted my instincts and researched further. My experience raised serious concerns in three key areas: 1. Poor Sales Experience While my sales representative initially worked hard to fit within my budget—which I appreciated—there were early red flags I ignored. He was frequently rude, spoke over me, and made it difficult to ask questions or fully understand the process. When an issue arose later with the shipment, his response was defensive, passive-aggressive, and unprofessional. 2. Lack of Cost Transparency Although I was repeatedly told this was “door-to-door” shipping and that the company handled these situations routinely, I later faced significant undisclosed charges. After prepaying for my shipment in December, I was contacted at the end of January by the destination moving company and informed that I would be required to pay an additional $2,000 USD—roughly 25% of the original total—within 48 hours of my shipment's arrival. I also learned this could not be paid by credit card, despite having used one for the original transaction. These details were never disclosed upfront, which created unnecessary stress and financial strain. 3. Breach of Trust and Integrity Instead of constructively addressing my concerns, the company responded to my negative review by stating they would no longer offer any assistance with the unexpected fee due to the review being posted. This response struck me as retaliatory and concerning, suggesting a focus on reputation management rather than customer resolution. While the company later pointed to contractual fine print about possible port charges, my issue wasn’t that the fee existed—it was that they failed to disclose it, despite knowing it would apply. I contacted the partner company at the destination port in South Africa, and they confirmed the fee had been known and reported before my shipment even left the U.S., and that the rates were standard. When I replied to the company stating I was open to updating my review if the situation improved, I was offered a payment contingent upon removing my existing review and agreeing not to post any future negative reviews. I declined this offer, as I believe it was inappropriate and contrary to Trustpilot’s policy. I also reported this to Trustpilot directly. 4. Damaged Goods Due to Negligent Packing Lastly, I want to note that my shipment sustained significant damage to multiple items due to negligent packing. International Sea & Air contracted a local moving company to handle the packing, and unfortunately, their poor handling caused extensive harm. Fortunately, I had full replacement insurance coverage and received compensation to repair or replace the damaged items. However, this would not have been necessary had the company’s selected packers handled the job with more care and professionalism. Closing Statement: I share this review to help others make informed decisions. International shipping is complex, and professionalism, transparency, and integrity matter. Sadly, I did not find those values reflected in my experience with this company.

Moving house is a stressful experience at the best of times, however an international move just adds an extra level of stress. ISAS helped enormously with our move, spelling out each of the steps and giving us prompts when we needed to do something. Big shout out to Ronnie who was very supportive and empathetic during the process.

Once our appointment was confirmed, everything went smoothly, from pick up to delivery. The team was as quick and efficient as possible, making sure all our packaging was secure on the pick up. On delivery, they were there when they said they would be and all our furniture was placed as we needed, all the garbage was collected and anything that needed assembly was taken care of

I can say that from A to Z the experience was excellent. Communications, accurate estimate and fair pricing, I have to say that the highlight was dealing with and watching the packing team work. Starting with the on-time arrival to the execution of the packing was impressive. Watching them evaluate what had to be packed, how best to do it, and then executing the plan was very impressive. Anyone who thinks that packing is a box and a roll of tape needs to watch this team execute their project. Thanks Juan and his team.