Interior HomeScapesReviews of interiorhomescapes.com

Response from Interior HomeScapesSep 2, 2018

Thanks for your review!

Response from Interior HomeScapesSep 2, 2018

Thanks for your review!

Response from Interior HomeScapesSep 2, 2018

Thanks for your review!

Response from Interior HomeScapesSep 2, 2018

Thanks for your review. We work directly with a lot of our manufacturers so we are sorry the item you ordered was on backorder. If an item is on backorder we reach out to customers right away to see if the time frame works for them. If it does we do not charge you until your order ships or if it does not we are happy to cancel the order. If you would like to check stock on an item or have general questions before an order is placed you can either email [email protected] or give us a call at 888.285.3211 and we are happy to assist.

Response from Interior HomeScapesSep 2, 2018

thank you for your review!

Response from Interior HomeScapesAug 1, 2018

Hi Azita, Thank you for your review. Yes, per our Returns Policy we do not offer returns on large freight items because most of them ship white glove delivery. This is service which we offer complimentary so the piece of furniture is not left in a huge crate or pallet at your door step. Once the item is delivered and signed for clear of damage however the delivery teams takes away all of the packaging material. This means there is nothing left to package the item up in later and it is pretty much impossible to get a large piece of furniture back undamaged if it is not in its original packaging and on a pallet or crate. It looks like you placed an order for a very large hand-made mirror from John Richard which was not returnable because of this reason. We are sorry the finish did not work out for you. If you have questions on whether an item is returnable or not in the future feel free to email [email protected] or give us a call at 888.285.3211 and someone in our customer service department will be happy to assist you before an order is placed and shipped. We are happy to send out additional pictures or provide additional information to you ahead of time to make sure the piece is going to be perfect for your space.