FinReviews of intercom.io

Response from FinJul 28, 2021

Hi Sheri, thanks for taking the time to leave us a review. I'm sorry to hear your experience with our customer service was so disappointing. I can understand how frustrating it was to have your emails blocked for this long and not be able to contact someone to fix it. I can see from your Intercom account that Max from our team is scheduling a call with your co-founder to talk through what happened and help mend the relationship we've damaged. I will also let the Customer Support leadership team know about this so we can improve and not have something like this happen again, not only to you but other customers as well. I really am sorry! Thanks, Eabha (Customer Engagement)

Response from FinJul 14, 2021

Hi Tobi - thanks for taking the time to leave us a review. Great to hear you are loving our customer service, we always love to hear that! Thanks, Eabha (Customer Engagement)

Response from FinJul 1, 2021

Hi Maddy, I can see that Peter has been in touch with you to help you find the best option here and had previously been speaking with your colleague about upgrading. I'm sorry to hear you've experienced a delay in getting a response and I'll make sure to flag this with the team so we can look into it. Thanks again, Kate (Intercom - Customer Engagement)

Response from FinJun 30, 2021

Thanks so much for taking the time to review Intercom Rob. It's great to hear that you've seen such a big impact so quickly with our automation tools. I'll make sure to pass your compliments on to our Product Education team too :) Kate (Intercom - Customer Engagement)

Response from FinJun 24, 2021

Thanks for taking the time to leave us a review Juan! I'm delighted to hear that you have found our team to supportive and good at working through issues with you. Thanks, Eabha

Response from FinJun 24, 2021

Hi Romain, thanks for taking the time to leave us a review. I'm glad to hear you are getting benefits from Intercom. I understand that it can be frustrating having to pay extra to get the more useful products to your business. We know that no pricing structure will suit every business but have hopefully designed Intercom's so that our pricing will reflect the value that our products bring to your business, allowing both our businesses to succeed. I do appreciate your feedback though and will pass it on to make sure we can continuously improve. Thanks, Eabha (Customer Engagement)

Response from FinJun 16, 2021

Thanks for taking the time to leave us a review Sheetal! It's great to hear that you have found our customer service to be amazing! We try to give all our customers the best support we can and so it's always nice to hear that customers are finding that to be true!

Response from FinJun 10, 2021

Hi Nir, thanks for taking the time to leave us a review. Great to hear you're finding the overall experience to be positive. We're always looking for new ways we can improve our product so I will make sure to pass on the feedback about our website loading time and app to the team here at Intercom. Thanks, Eabha (Customer Engagement)