FinReviews of intercom.io

Response from FinSep 29, 2021

Thanks for taking the time to leave us a review, Baiju! We love hearing that our customers are finding our product and software to be transforming the way we work. I'm also always happy to hear when customers are taking advantage of the analytical side of things as well - there's so much info there! Thanks, Eabha (Customer Engagement)

Response from FinSep 22, 2021

Hi Kevin, thanks for taking the time to leave us a review - we really appreciate it! We also appreciate your feedback around automated features for our premium customers, this is great feedback and I'll pass it onto the billing and product team. Thanks, Eabha (Customer Engagement)

Response from FinSep 8, 2021

Hi Arshak, thanks for taking the time to leave us a review and letting us know you like our app and interface (I like the interface too!) Thanks, Eabha (Customer Engagement)

Response from FinAug 25, 2021

Hi Marko - thanks for taking the time to leave us a review. It's great to hear that you had a good experience with Sinead, she's great! This feedback will make her day :) I'm glad that Intercom is becoming part of your everyday life and you are finding it easy to use! Thanks, Eabha (Customer Engagement)

Response from FinAug 25, 2021

Thanks for taking the time to leave us a review, 堀之内みのり. It's great to hear that you are happy with our customer support. We're always happy to help our customers learn more, you can do it through our Academy (academy.intercom), there's more exciting stuff coming here very soon! If there's a specific question you have, our team is also always happy to help - just reach out via the Messenger. Thanks, Eabha (Customer Engagement)

Response from FinAug 18, 2021

Hi Anastasia, thanks for taking the time to let us know about your recent experience. I’m really sorry to hear your interactions with Intercom have lacked consistency, it’s something we try hard to avoid where at all possible. I believe Stephanie has since been in contact and had a really productive session with you and your team. Hopefully this is a turning point and we can find a better way of working going forward. Please let us know any way that we can help in the future by getting in touch via the Messenger. Eabha (Customer Engagement)

Response from FinAug 10, 2021

Hi David 👋 Bobby here — I lead Intercom’s Customer Support Team and wanted to thank you for your feedback. This is certainly not the experience we aim to provide so would love to get on the same page, sort things out, and turn things around if we can! Our global team is located at our Dublin, Chicago, SF, and Sydney. For our more advanced plans we connect customers with our Sales team in order to find customers the best fit and value. This is meant to be a fast process (time matters when choosing a new solution!) but it sounds like this did not happen in your case? Happy to connect and chat more if you’d like and I hope this clarifies your concerns! Thanks for reading, take care David!

Response from FinAug 11, 2021

Thanks for taking the time to leave us a review, Kelly! Queue management is one of the great benefits of Intercom and is something I use a lot as well - it's good to see it's something our customers are utilising. Thanks for your feedback around emails and outbound messaging, these are areas we are always looking to improve so I will let our team know your feedback. Thanks, Eabha (Customer Engagement)