FinFin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
Excellent
524 approved reviews, newest moderated first
Unmukt K.
A real lesson to product folks like me: 1. Easy adoption and activation 2. Strong engagement hooks 3. Tremendous value.
Response from FinJul 20, 2022
Hi Unmukt - thanks for taking the time to leave Intercom such a nice review! It's great to hear that you are not only getting tremendous value from our product but also learning for yourself on the product side. I hope we can continue to deliver value for you and your team! Thanks, Eabha
Jon F.
Easy to use and setup! Clean interface, although there are still some features missing in the new inbox. Pricing is a bit steep. I appreciate the responsiveness of the support and engagement teams. The simplicity of the UI is nice, I don't feel overwhelmed by a million features, toggles or settings.
Response from FinJul 20, 2022
Hi Jon, we appreciate you taking the time to leave Intercom a review and letting us know what you like! Thanks for your feedback around pricing and the new inbox. I'll passed this onto the relevant teams! Thanks, Eabha
Marcus
Intercom has always been reliable; it's what our company uses for our support chat.
Response from FinJul 20, 2022
Hi Marcus, thanks for taking the time to leave Intercom a review. It's great to hear that you've found Intercom to be reliable - I hope we continue to be so! Thanks, Eabha
Shane C.
We have using the app for a year now and its working well for us so far. We just need to scale up faster.
Response from FinJul 20, 2022
Hi Shane - thanks for taking the time to leave Intercom a review. It's great to hear that our solution is working well for you and your team by helping you scale faster! I hope you continue to scale :) Thanks, Eabha
Roberto
My overall experience with Intercom is great. I think it is a very useful tool and has a lot of potential because of it's integration options. The only thing I am having a little trouble, is with the new Inbox. For me, it's harder to have a look and see what I have pendant in the Inbox list. It was easier for me with the old Inbox to check fast how much thing I had to do. However, I think it's a great initiative to renew the inbox to improve speed and other features, so congratulations to all the team!
Response from FinJul 6, 2022
Hi Roberto - thanks for taking the time to leave Intercom a review and letting us know what you like and more importantly, what we can improve! We really appreciate your feedback around Inbox 2 and I have shared this with the team working on the product. I can see how this could be frustrating! If you are finding anything else tricky with the new Inbox, I'd encourage you to check out one of the webinars to learn more about the other features, which will hopefully make things easier for you! You can register here: https://www.intercom.com/webinars/all-new-inbox-training-noram Thanks, Eabha
Nico P.
Epic application!
Response from FinJul 6, 2022
Hi Nico - thanks for leaving Intercom a review! Great to hear we're epic :)
TRINIDAD H.
Creemos que intercom tiene mucho poten cial pero no sabemos como lograr sacar el maximo provecho de este. Por ahora estamos implementando el chatbot, pero nos cuesta identificar como medir segun el URL donde el cliente habla en el bot. Me gustaria tener un dashboard con metricas mas faciles para medir conversion.
Response from FinJun 15, 2022
Hola! Muchas gracias por dejar una reseña de Intercom. I can see how seeing which pages have the chatbot would be beneficial. To test the effectiveness of the chatbot, you could place it on only some of your webpages. You can do this by going into the "Rules" section where you will see "Triggers" and enter your URL in the "Where to send" box. This will allow you see how pages are performing. Hopefully this will help! Gracias - Eabha
Greg B.
Overall I like Intercom and it looks like the recent design choices are going to be helpful for immediate workflow.
Response from FinJun 15, 2022
Hi Greg - thanks for taking the time to leave Intercom a review and letting us know what you like! Hopefully you will continue to discover all the new elements of Inbox 2 that will help you and your team! Thanks, Eabha