FinReviews of intercom.io

Easy to handle, packed with features. Everything about the intercom is top-notch just the notification, I got the sound 2-3seconds before the chat appears on my laptop. I tried it on my phone it works perfectly.

Worst customer support ever. We've been customers 6 years and they always treated us very bad. We spend over 100k per year and it takes days for them to reply and when they reply the response is never helpful. If you are looking for a Customer Support software, don't user Intercom!

Awesome UX, great customer support, large selection of features. Although can be a bit pricey depending on your company stage.

Overall it works, I just didn't like that when I asked to make a separate folder for issues (i.e. a customer has reported a bug and it's going to take some time to fix), I was told we'd have to upgrade in order to do that. It seems a pretty simple thing to drag and drop a conversation into a new folder. Why does it cost so much more? Hey one more thing, the ability to turn conversations into help articles might be nice.

Intercom is amazing and allows for so much customization, but the help center feature is definitely lacking compared to others I've seen. Collections are not enough to separate and organize articles, and Sections are essentially nothing more than headers. I feel we would make better use of Intercom's help center feature if subfolders were possible. Outside of the help center, however, I've had a great experience. :)

Their customer support team is great! :) Always there to help. Experience has been mostly positive, easy to learn from the Help center and the Academy.

It is very easy to use when communicating with your clients. You have a clear view of your open chats as well as open chats in general. Getting to a desire section, be it Contacts or Articles is easy, as the UI is clear and easy to use. Lastly, the editor of articles is just right, as it offers you enough options to edit the text visually.

My experience with Intercom has been mostly positive. I have been testing the Series and I think most of it works very well. There are some bugs. For instance, if we edit some nodes, like webhooks, when we save and try to edit them again immediately after, we do not see the changes we just made. The Series also need some aditional features, like the ability to edit some custom attributes of an user depending on how he/she engages. Tags are nice, but being able to change custom attributes during a Series would give us more flexiblity. We also would like to get data about a Series via API. As far as I know, today the only way to do it is by manually download some CSV files via the web interface. We'd like to automatize our analysis, thus, the hability to get data related to a Series would be very important