FinReviews of intercom.io

Everything is great the features and many options to make our job easier and for the customers. It'll be great to have an option to schedule messages.

Intercom is a great way to help customers quickly and smoothly. The interface is easy to navigate and generally I enjoy using it! One improvement i'd suggest is the way it links previous queries from the same customer. Sometimes the system will link previous closed conversations but sometimes you have to search for them.

I really like the new features and the automation of a lot of tasks that would typically take a lot of human time and effort. Education from the blogs, webinars, and help articles has been fantastic. My only complaint is that for such a great product that helps with a lot of support tasks, I've been very slow to receive support when I run into a deadend.

Intercom is a perfect Scam! They have a minimum plan starting at $75 but eventually they will bill you $ 500+ usd by end of the month. They have built an app with secret money looting techniques and to overcharge you every month. They have zero customer service and they dont have any fixed plans. All the pricing and plans are so confusing that you will always get unexpected bills every month. Intercom team don't have enough agents for customer service plus zero agents on weekends. They have created bots so that you can never reach real human being on time. I have filed for a chargeback from bank & just blocked my card. Hope i get my money back. Stay away from intercom app, Stay safe!

Overpriced, Zero Customer Service and Overselling techniques. These fraudsters are trying to build customer service app without having their own customer service. Intercom.com will always try to oversell you something then your actual requirement. If you require 2 users, they will try to oversell you 5 users minimum. Apart from that they will bill you surprise cost every month and most of these costs are not shared with you in the beginning. Stay away from Intercom.com and never put your card details on their platform. They will charge your card with unexpected price at any time. plus they dont have enough support reps. Average respond time is 5 days. Shameless ppl.

Hi! As for the main reason that I gave this high rate it's because of useful tools for support team. As for the second reason: they are fixing bug really quickly. As for example, I told them about the problem on Thursday evening and on Monday morning it was already resolved. The third, they are always opened to get a feedback or submit a request for new feature (as I'm chat-bot engineer this is important for me) And there would be a lot of pluses, but there are any disadvantages? New Intercom view is horrible with a lot of bugs. But when we'll use to it and all bugs will be fixed - I'm sure it will be a nice advantage

The new update is bad. The actions that were made by one click now has to be done by two or more. Some features that we always used were removed. The only good thing about it is black theme.

Most pathetic Customer Service of all time! They are just looking to make more money out of your everyday. Intercom has zero Customer Service. We requested them to provide 2 licenses but they said that you have to buy minimum 5 to 6 licenses because our minimum billing is $350 per month. Plus for any additonal feature they will charge you $100 per month. We signed up for the Early Stage program with them and they deactivated it because they were not able to make any money out of it. Plus just to receive a single reply from customer service, you have to wait for 5 business days. Better look for other solutions like Drift or Zendesk.