FinReviews of intercom.io

Response from FinMar 14, 2023

Hi Sam - thanks for taking the time to leave us this review and letting us know about your experience. I have found your open conversation with regards to your billing query and have escalated it, although I do see notes to say we're waiting for your account team to come back online as they're based in our APAC region. If this is urgent and you cannot wait for a response please do let us know in that thread. I really appreciate your feedback on the interface - I know this is something our team are working on right now so I will make sure to share your feedback with them too. Thank you for being so candid with your message - we always want to hear from our users and ensure we meet your expectations so this is extremely helpful. Thanks again, Kate (Intercom, Customer Advocacy)

Response from FinMar 7, 2023

Hi Scherpste, thank you for taking the time to leave us this review. This is certainly not how we aim for our customers to feel, especially ones who think the product is awesome! While we have various pricing models designed to align with the value our users see, we're always looking for feedback on how we can continue to make sure our product can be used by companies of all shapes and sizes. I've sent you a request via Trustpilot as I'd like to find out more about your experience so that I can bring it to the relevant team here. Thanks again for letting us know about your experience, Kate (Intercom, Customer Advocacy)

Response from FinFeb 17, 2023

Hi Richard, thank you for taking the time to let us know about your experience. We do try to prfioritize response times based on urgency so I'll make sure to pass your note on to the team and they can look into why this may not have happened in your case. I really do appreciate you leaving this comment. Kate (Intercom, Customer Advocacy)