FinReviews of intercom.io

The product seems pretty cool... The problem is, I will never know because, since a serious call with someone from the sales team, I haven't heard anything back. I have reached out multiple times because we were interested in implementing the tool internally, but apparently, our company is not interesting enough for them. It's a shame...

Updated Review: The live in-app support functionality is great for our clients. The macros and many other features are so useful in increasing the efficiency of our Customer Success team. We also heavily rely upon their help center article feature. Though Intercom's interface to correctly format your articles needs a little work to be more intuitive, I have been very happy with the product team's response to my previous review about improving the formatting when writing articles. A Product Manager reached out to me and that team has been working with me closely to improve the experience for all Intercom users. No product is perfect, but their team's willingness to improve has made a positive impression on my team and me who were once frustrated by this. Thank you Intercom for caring enough about your users and their experience to work with us to make it better for all! :)

I originally signed up for intercom free trial to support my Saas company. Literally 1 day into the free trial, I canceled my subscription, and deleted my account. I even tried to login to make sure it was deleted. When I woke up this morning, I received an alert from my credit card company that intercom had billed my card $89!!! I have NEVER used their service! I tried login in with the original email i used before, but i have no account because I cancelled it a day after creating it. SO WHY DID THEY BILL ME $89??!! And what's worse, there is absolutely no one to speak to to resolve this issue. All bots. I'm furious. They billed my card somehow in the weeee hours of themorning, but yet there's no one to speak to about the charge for a nonexistent account?!! This company is a scam! Run and don't look back!! And NEVER put in payment information for these clowns. Even if you cancel your account and don't have one anymore, they will STILL charge you. I will be placing a block on my card, and reporting them for unfair trade practices. They most certainly got the wrong one today.

Amazing improvements to the help center (articles). I'm in charge of keeping all of our articles (writing, updates, etc). Intercom has been making lots of changes to the interface recently that makes my job easier! * Note call out boxes (with COLOR) * tables (formatting, resizing columns, color) * new headers 3 and 4 * "chapters" on the right when you are reading an articles * ability to hide the author (so it's not my name/face everywhere) * more levels within collections They just keep making tiny tweaks that make a HUGE difference!

For the lovers of irony, this is a company that sells a customer support solution, uses its own product for delivering said support, and has one of the worst customer support experiences you'll ever have. Classic case of "The shoemaker's son goes barefoot".

Overpriced gag contracts up to debt collection. I would keep my hands off it.

Works very smoothly!

I rated it 4 stars for now for the reason intercom is one of the best, easy to use, and safest apps that I've used as the main tool for me as a customer service representative. and I'm really excited for more cool updates.