sam
Terrible customer service
I signed up to the business as I was reached out to by a agent on Instagram and it sounded like a good idea, I then changed my mind the same day and cancelled my account to get my money back. I hadn’t received no confirmation email of me cancelling my account or anything about a refund, so I tried to get in contact with the inteletravel customer service live chat, and they told me to wait a few more days and then contact someone if I didn’t receive the email. I then rung the customer service number few days later, and the lady was so rude she was raising her voice, and taking quiet loud into the phone, telling me that I hadn’t cancelled the account correctly. She then put the phone down on me and rung me back telling me that she wasn’t yelling and that her headset was playing up, she then proceeded to laugh saying I wasn’t yelling I’m sorry as if being sarcastic. She then told me to wait till tomorrow, so again waiting for another day to get a confirmation email and then another 7 days to get a refund, never in my life have I ever received such unprofessional and rude customer service. Never again am I going to get myself drawn into an online business, that are just quick to get your money but slow to give it back.



