iNSYNQiNSYNQ is the industry's leading cloud hosting provider, offering an extensive range of over 700 software solutions running on multiple data centers and servicing thousands of clients all across North America.
iNSYNQ (insynq.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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IT & Communication · Vancouver, Washington
Excellent
IT & Communication · Seattle, Washington
Excellent
IT & Communication · Spokane, Washington
Excellent
IT & Communication · Seattle, Washington DC, Washington
Excellent
159 approved reviews, newest moderated first
Debbie S.
Insynq has a great product that I've been using for about 5 years but what keeps me with the company is the excellent customer service. Thank you Insynq staff (especially sales and IT staff who I interact with mostly) for doing such a great job!
Gord
some difficulty getting replies from the help crew but once they do get back to me they are awesome
Pat
I called with a tech with a question and the answer was pointed out quickly and correctly
Response from iNSYNQMar 22, 2016
Hi Pat, Fantastic to hear that you had a pleasant and helpful experience, thank you. May I ask if there was anything negative about your experience? Noticed you left off 1 star, so we are wondering if you can give us some feedback of where we have room for improvement. The purpose of this survey is to continue to grow as a company and perfect our service for our clients. Thanks for taking the time to participate in this survey! Sincerely, InsynQ
Julie
Long wait to get through and when I get through the call dropped and never receive call back.
Response from iNSYNQMar 22, 2016
Hi Julie, I am very sorry to hear this. We at InsynQ pride ourselves in our customer service and our US based staff is manning the phones 24/5 with emergency call back support during the off hours, so when we hear a call took longer than usual to get through we take that very seriously. We would like to help get you assistance ASAP. If you have a brief moment, please call Krystle Bonnes, our Client Advocate, by dialing 1-866-206-1781 extension 2085 and reference the TrustPilot review and she will do everything she can to help find you an immediate solution. Thank you again for your time and honesty, InsynQ
Anon
Internet remains intermittent, depending on the number of users. Most web use through InsynQ bogs down the system to an unusable level. More than one person web browsing will crash the system and boot everyone off.
Response from iNSYNQMar 22, 2016
Hi Anon, Thanks for your feedback on this! We are on a mission to identify areas for improvement and find a way to improve our customer's experience, so your comments are very valuable to us. Because you mention your "internet" and "web browsing" as being the issue here, I do think there are some things we could do to help problem solve your negative experience. If you have a brief moment, please call Krystle Bonnes, our Client Advocate, by dialing 1-866-206-1781 extension 2085 and reference the TrustPilot review and she will do everything she can to help find you a solution. Thank you again for your time and honesty, InsynQ
Chris M.
The server is frequently slow. QuicksBooks does not run as well as on the desktop. And it only gets worse with each release of QB (i.e 2015 was a disaster over 2014). Updates are slow to roll out so you are constantly clicking update later for weeks at a time. The engineers implement solutions without testing, so icons almost never work the first time. Overall, I would switch if I could, but out of the three cloud providers I have been with, they are the best (which is a sad testament to the others). Usually, my problems are resolved fairly quickly, but it requires a phone call, they do not respond to help tickets with any urgency - usually two to three days and some times as long as a week.
Response from iNSYNQMar 22, 2016
Hi Chris, Thanks for leaving us feedback! We at InsynQ have recently begun this process to better understand how our service is performing directly from the voice of the customer. It would seem that there are some things we could do better to assist you, and your feedback has been noted and taken to the appropriate channels. In the meantime, I do think there are some things we could do to help problem solve your negative experience as well. If you have a brief moment, please call Krystle Bonnes, our Client Advocate, by dialing 1-866-206-1781 extension 2085 and reference the TrustPilot review and she will do everything she can to help find you a solution. Thank you again for your time and honesty, InsynQ
Janice
Overall great experience with Insynq
Angela M.
I was against this new server from the get go and was considering scrapping the entire program. John reassured me that we'd be pleased, and he delivered. Additionally I'm using a MAC and he assisted me through the installation of items that had nothing to do with his scope of work! John saved this account and I LOVE the new server! THANK YOU JOHN!