InstoreshopReviews of instoreshop.com

I was very happy with the prompt response to my email. The headset was not working, and they promptly sent me another. I was still having problems when they asked me what windows did I have and when i stated it was 'Vista' they said do not use dongle. So when I removed the dongle the headset now works perfectly and I am so grateful for the excellent support.

My skype headphones needed assistance, but no longer had invoice, item was replaced in a matter of days just based on my word. This company deserves five stars and a bow.

My experience with this company is mixed. My first experience was negative but then it was positive. I received the item I ordered later than the longest time they quoted and when I received it (despite it being well packed) a small plastic part was damaged making the headphones unusable. The positive part was how they dealt with the difficulty. When I hadn't received the item after the 10 days quoted, I contacted them. They got back to me quickly, apologised and asked if I could wait 20 days (it came within that time). They also offered me a couple of free Skype hours to compensate me for the lateness, which was a nice goodwill gesture. When I informed them about the damaged item (mostly in CAPITALS) they stayed polite, apologetic and immediately offered to refund my money or resend an undamaged item. I decided to get a new one sent out. Unfortunately they then found they had run out of stock. They offered a different headset or, again, a full refund. This time, as they were unsure how long it would take to restock, I opted for the refund. Although my dealings with them were not good (in terms of not getting the item I wanted), I am VERY impressed with their attitude and swift helpful customer service. I have always believed that mistakes happen everywhere and sometimes, no matter what company, things don't always run smoothly. But it is how a company deal with the problems that makes you either trust them again or never go near them again and give them appalling word of mouth advertising. Despite my not getting the item I wanted they have dealt with me quickly and respectfully and I have not lost any money. I may find some other headphones in the mean time but if I don't I may buy these headphones from this company when they are again in stock. I feel confident in my dealings with them and so, despite the problems, would recommend them.

Though I didn't find it easy to get an initial message to Instoreshop, once I was able to contact them, this was the most satisfying customer service experience I have ever had. They'd have gotten 5 out of 5 if I hadn't had to work so hard to get the initial message in! I've already recommended the product I bought to three friends based on its performance. I'm glad to say I can now further recommend the company, based on their excellent post-sale support.

I had a problem with my wireless headset brought approximately a year ago. I emailed them to ask if they did spare parts but instead they offered to replace the headset for no cost. Now that's what I call Customer Service. I must thank Cecile, I was impressed with the instant reply and the support given.

I purchased an wireless headset and paid probably more than I would have liked but was pleased with the product when it arrived. Unfortunately I had to contact Instoreshop to explain that the product was faulty. Using their online customer services portal, I emailed them late in the evening UK time and had an almost instant response. Without any hesitation they arranged to send me a replacement headset which arrrived in the post a couple of days later. The staff were polite and efficient and left me with a feeling of 'now that's what I call customer service'. Well done and thank you.

When I woke up on my trip and would use my Freetalk was lifeless. I took contact with In Store, Shop. After explained my problem they sent problem-free a replacement. I'm glad it is that companies may be able to solve problems as painless and easy. Now it has come with UPC and is charging.

Super Headset & spitze Kundensupport! Ich hatte leider mein Headset ein bisschen Misshandelt und konnte es nicht mehr benutzen, aber die Leute von Instoreshop haben mir innerhalb von 2Tagen aus Spanien, nach Berlin - ein brandneues Headset gesickt. Das ging echt fix ;) Und dann war es noch alles 4free ... so ein Service wünsch ich mir manchmal auch bei anderen Shops ;) Jetz kann ich wieder schnurlos durch die Bude rennen Musik hören und Skypen ;-) .... thx InStoreShop greetz to Barcelona ;) Mit freundlichen Grüßen Tobias