Capolla
Problems but customer service excellent
My experience with this company is mixed. My first experience was negative but then it was positive. I received the item I ordered later than the longest time they quoted and when I received it (despite it being well packed) a small plastic part was damaged making the headphones unusable. The positive part was how they dealt with the difficulty. When I hadn't received the item after the 10 days quoted, I contacted them. They got back to me quickly, apologised and asked if I could wait 20 days (it came within that time). They also offered me a couple of free Skype hours to compensate me for the lateness, which was a nice goodwill gesture. When I informed them about the damaged item (mostly in CAPITALS) they stayed polite, apologetic and immediately offered to refund my money or resend an undamaged item. I decided to get a new one sent out. Unfortunately they then found they had run out of stock. They offered a different headset or, again, a full refund. This time, as they were unsure how long it would take to restock, I opted for the refund. Although my dealings with them were not good (in terms of not getting the item I wanted), I am VERY impressed with their attitude and swift helpful customer service. I have always believed that mistakes happen everywhere and sometimes, no matter what company, things don't always run smoothly. But it is how a company deal with the problems that makes you either trust them again or never go near them again and give them appalling word of mouth advertising. Despite my not getting the item I wanted they have dealt with me quickly and respectfully and I have not lost any money. I may find some other headphones in the mean time but if I don't I may buy these headphones from this company when they are again in stock. I feel confident in my dealings with them and so, despite the problems, would recommend them.