InstoreshopReviews of instoreshop.com

I was very happy with the prompt response to my email. The headset was not working, and they promptly sent me another. I was still having problems when they asked me what windows did I have and when i stated it was 'Vista' they said do not use dongle. So when I removed the dongle the headset now works perfectly and I am so grateful for the excellent support.

My skype headphones needed assistance, but no longer had invoice, item was replaced in a matter of days just based on my word. This company deserves five stars and a bow.

I had a problem with my wireless headset brought approximately a year ago. I emailed them to ask if they did spare parts but instead they offered to replace the headset for no cost. Now that's what I call Customer Service. I must thank Cecile, I was impressed with the instant reply and the support given.

I purchased an wireless headset and paid probably more than I would have liked but was pleased with the product when it arrived. Unfortunately I had to contact Instoreshop to explain that the product was faulty. Using their online customer services portal, I emailed them late in the evening UK time and had an almost instant response. Without any hesitation they arranged to send me a replacement headset which arrrived in the post a couple of days later. The staff were polite and efficient and left me with a feeling of 'now that's what I call customer service'. Well done and thank you.

When I woke up on my trip and would use my Freetalk was lifeless. I took contact with In Store, Shop. After explained my problem they sent problem-free a replacement. I'm glad it is that companies may be able to solve problems as painless and easy. Now it has come with UPC and is charging.

Super Headset & spitze Kundensupport! Ich hatte leider mein Headset ein bisschen Misshandelt und konnte es nicht mehr benutzen, aber die Leute von Instoreshop haben mir innerhalb von 2Tagen aus Spanien, nach Berlin - ein brandneues Headset gesickt. Das ging echt fix ;) Und dann war es noch alles 4free ... so ein Service wünsch ich mir manchmal auch bei anderen Shops ;) Jetz kann ich wieder schnurlos durch die Bude rennen Musik hören und Skypen ;-) .... thx InStoreShop greetz to Barcelona ;) Mit freundlichen Grüßen Tobias

The headset I ordered was delivered quickly and very well packaged. When a fault developed, I reported the problem to the Instoreshop Customer Service department, who were prompt to reply and to offer a replacement at no charge. The replacement arrived within a matter of days. This has to be some of the very best customer service that I have experienced in a long time! Many thanks to Audrey and Alexandra :) Based on my experience, I would certainly recommend Instoreshop without hesitation.

My dual phone screen went AWOL after updating the firmware. Contacted instore outlined the problem and after 9 months of good service my Dualphone is to be retired and replaced by a new set free of charge. Really cannot expect better after sales service than that. Thanks again Audrey. regards Ken :-)