Instant Pot is a Canadian brand of kitchen appliances.
Instant Pot (instantpot.com) has 101 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
101 approved reviews, newest moderated first
Anita van den B.
Absolutely amazing service from Kerry! Our airfry lid fell on the floor and it broke. I contacted InstantPot customer care and even though it was our fault, they replaced it without charge! We now get to enjoy our Instantpot AirCrisp again! Responses have been friendly, but a little on the slower side. But good and friendly service is worth waiting for :)
Gary B.
We already had an Instant Pot pressure cooker and love it. When we decided to buy an Air Fryer, we thus decided to go for the Instant Pot Vortex Plus. We were delighted with it but there was a small issue with the one Amazon sent us. We brought this to the attention of Instant and within days they had shipped a complete new Air Fryer to us, no questions asked (all they asked for was a photo). Truly world class customer service to go along with what we deem to be a world class range of products. I cannot recommend this company and their products enough.
David B.
Having had a previous instant pot I decided to order a larger one for batch cooking and purchased the pro 8 l. On initial commissioning it was obvious there was a dangerous defect on the float valve in that it was not closing correctly. This caused a jet of steam to issue from the valve. After a short period this jet became so hot that it was completely invisible. Any child would be attracted to the whistling sound and if they put their hand over the top of the instant pot they would be very badly scalded. Any kitchen units above would also be damaged. Instant pot's own review site only allows 5-star reviews. Any attempt to change the five doesn't work. I have contacted instant pot customer service and, apart from the automated confirmation email, I have had no reply after nearly 2 weeks.
Jacob M.
Totally unacceptable for such a reputed company and their Customer support is simply NON-EXISTENT. I have to return my product and more than a week for a reply. Horrendous, not "instant" at all!!
JAMES O.
Seems to do the job fairly well so far (early days yet). However the electric cord is ridiculously short and I have had to make up a short extension just to clear the kitchen cabinets and open it! Another poor point is the lack of an instruction or basic recipe book included. That meant searching online for a basic instruction book which had to be printed out to be of any use. Seems to me they have spoilt a potentially good product with penny saving on the basics...and its not cheap!
Pat R.
Their support is simply NON-EXISTENT. More than two weeks waiting time for a reply, then they respond with one super short sentence, and you have to wait again over two weeks!! Horrendous, not "instant" at all!!
ian M.
Bought an instant pot duo air crisp jobby. done the introduction videos, but there is very little info on recipes and how long to cook things, left looking for people who have made their own vids. the App is dreadfulmost things are on there and instruction are missing detail, and it full of annoying bouncing Ads. get a grip and make a real App.
M B.
I have the Instant Pot pro, I really love it. Loaded with features' and most work great. The slow cooker heats up slowly. Called customer service and they sent a new one out the customer service was fantastic. Customer service representatives Dan and Peter were great and very helpful. Will buy from them again!