Instant PotReviews of instantpot.com

I can't speak highly enough about the excellent service I have received from this company. My Instant Pot air fryer developed a fault on the digital display so I was unable to set the cooking temperature accurately. I contacted the company by email, they responded very quickly asking for a couple of photos of the serial number plate, the faulty digital display and proof of purchase. I've just received an email from Bea, the most helpful customer service agent ever, saying a replacement air fryer is on it's way to me free of charge. Wonderful customer service!

Best bit of kitchen equipment I have bought in years. I took delivery of one for a friend the Instant Pot vortex plus Dual. As I had been considering one for awhile I asked her if I could try it, she agreed, and the machine is so good that I bought two, one for my main home and one for my second home and have hardly used my oven since. The first thing that impressed me about the machine was how intuitive and easy it was to use. The main thing obviously is the cooking ability of the machine and the number of options available. It’s really transformed the way I work in the kitchen now and I wouldn’t be without one. Easy to clean quick to heat up perfect results. Great Gadget. Highly recommend.

Instant pot were very generous - I reached out and spoke with Logan to ask them about buying a replacement air-fryer lid as I had been recently diagnosed with ceoliac disease (gluten allergy) and my old one was contaminated. They very generously gave us it free of charge. Incredible service

This appliance is a real help to very busy people. It saves a lot of time - a meat stew can be cooked in under 40 minutes for example. The rice and porridge turn out really well. Very versatile. We really enjoy using it and the recipe book for it.

I bought an Instant Pot second hand which came without a moisture collector in the back. I ordered a replacement for it online but received a wrong model that didn't fit. I got in touch with the customer service which promptly sent out a replacement. This was annoyingly still not the right one but as I could see from the dispatch address, the fault with the a third party fulfillment. After sending another email, I received a full refund and a promise that the agent would be on the lookout for the right model. Within a few days, I received it and it actually matched. Things can go wrong, but to me it matters that there are responsive people on the other end who actually care about good outcomes so five stars from me.

What can I say probably one of the best customer service experiences. Sorted out any issue very quickly via email and far exceeded my expectations.

Jessi and the company's customer service reps are all just wonderful to deal with. i use their AIR FRYER and the original instant pot which is over 8 years old (still works like a tank). They stand behind their products and just overalll great company!

Excellent service from Instant, Had a technical issue, got a response back the same day and all sorted. Super communication from Jordan. thank you. Highly recommend