ins.comins.com
ins.com (ins.com) has 141 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Clothing & Underwear · Elmwood Park, New Jersey
Excellent
Clothing & Underwear · New Jersey, New Jersey
Excellent
Clothing & Underwear · Edison, New Jersey
Excellent
Clothing & Underwear · Tenafly, New Jersey
Excellent
141 approved reviews, newest moderated first
Kimberly M.
I never got my dress!!!! I emailed and no answer!
Response from ins.comAug 19, 2021
We apologize for the inconvenience. Our shipping and logistic operations has been severely hampered due to COVID-19. Nevertheless, there is no excuse from our end. We hope to apologize by giving you $20 of INS Gift Card. Again, we will make sure this never happens again under my watch. - Jonathan Hays, Director of Customer Service, INS.com
Lizbeth M.
DO NOT ORDER FROM THIS PAGE ITS A SCAAMMMM! NEVER RECIEVED MY ORDER OR REFUND
Response from ins.comAug 19, 2021
Hi Lizbeth, We have issued a full refund. In addition, we apologize for the inconvenience. Our shipping and logistic operations has been severely hampered due to COVID-19. Nevertheless, there is no excuse from our end. We hope to apologize by giving you $20 of INS Gift Card. Again, we will make sure this never happens again under my watch. - Jonathan Hays, Director of Customer Service, INS.com
Jacinthe L.
Pretty quick shipping (12 days after order) but quality of the dress is really cheap, fabric is see through. Looked much better in picture. Would never have bought that dress in a store or even looked at it. UPDATE August 22: Great, company say they have issued a full refund, I still haven’t received it.
Response from ins.comAug 19, 2021
We have issued a full refund. In addition, we apologize for the inconvenience. Our shipping and logistic operations has been severely hampered due to COVID-19. Nevertheless, there is no excuse from our end. We hope to apologize by giving you $20 of INS Gift Card. Again, we will make sure this never happens again under my watch. - Jonathan Hays, Director of Customer Service, INS.com
Twana D.
I too wish I could give negative stars. I still haven’t received my order. Keep getting a message about Covid 19 delay 🙄Do not order from INS, period! This is an update to the above. I received my package 7/21/2021 and I must say that I’m pleased with the quality and size of my item. However, shipping was slow thus 3 stars.
Abby K.
I would put negative stars if I could!! I placed my order weeks ago and still haven't received it. I've received multiple"your order has shipped" emails on different days. Their online tracking system is BS, says my order doesn't exist. Customer service does nothing, saying they can see anything about your order. EXTREMELY FRUSTRATED!!!!!
Response from ins.comAug 19, 2021
Hi Abby, In addition, we apologize for the inconvenience. Our shipping and logistic operations has been severely hampered due to COVID-19. Nevertheless, there is no excuse from our end. We hope to apologize by giving you $20 of INS Gift Card. Again, we will make sure this never happens again under my watch. - Jonathan Hays, Director of Customer Service, INS.com
Jessica P.
My items were defective, had holes in them, one of them had a BLOODSTAIN, and they wanted me to not only pay shipping on my return, (more than the cost of one of the items, and also more than it cost to ship them to me) the shipping address they wanted it sent to was literally someone's apartment.... They wanted me to send these holey, bloody, defects to the next poor soul for them, on my dime!! Customer service was rude, unhelpful, and called me names. Ended up escalating to a third party to force a refund and attempt to initiate an investigation into this bull.
Response from ins.comAug 19, 2021
Hi Jessica, We have issued a full refund. In addition, we apologize for the inconvenience. Our shipping and logistic operations has been severely hampered due to COVID-19. Nevertheless, there is no excuse from our end. We hope to apologize by giving you $20 of INS Gift Card. Again, we will make sure this never happens again under my watch. - Jonathan Hays, Director of Customer Service, INS.com
Erica K.
We ordered 2 adorable prom dresses that were delivered in decent time, fostering or is from over seas. The sizes were both of and about 2-3 sizes to small. I emailed about returning them and we were already at the 28 day return window. So now we are stuck with 2 dresses that reek of fish! OMG, they smell like a bait store. 😳
Response from ins.comAug 19, 2021
We have issued a full refund. In addition, we apologize for the inconvenience. Our shipping and logistic operations has been severely hampered due to COVID-19. Nevertheless, there is no excuse from our end. We hope to apologize by giving you $20 of INS Gift Card. Again, we will make sure this never happens again under my watch. - Jonathan Hays, Director of Customer Service, INS.com
Monica
Good services