ins.comReviews of ins.com

i ordermore than 2 moths ago and im still waiting, i never receibe an answer.... scampage i pay to 11 days delivery no 2,3 months

INS is absolutely awful! The dress that I received looked nothing like the dress in the photo on their website. The material and color were both different as well. I've reached out to their customer service several times over the course of the past month with no response at all. They even saw my chat, but clearly didn't respond. All I wanted was them to provide a return label and refund my money as I was extremely disappointed in the product I received. It was false advertisement and their customer service is awful. Do NOT BUY anything from this company.

I ordered an item on July 20, 2021 and I'm still awaiting its arrival [8.7.21]. The company sent me a "your order has shipped" emailed days later. I called and emailed INS still no response. If I don't receive the item in the next few days I will contact the credit card Company to reverse charges for an item never received. In the future, I will read reviews before purchasing with a new online company. The other reviews said that when they finally received the items they weren't of good quality. Their headquarters appears to be in NJ - it should take over 3 weeks to receive a parcel within the U.S.

It came just like it looked. It fits true to size.

UPDATE/RESPOND: Jonathan Hays, my experience had nothing to do with shipping, your company has sent me a FAKE item plus it was also the wrong size! and offered me refund "only if i ship it back on my expense" which will cost me same as the amount I'm disputing, also it turns out that you don't have a return address and i was instructed to ship it to another customer's apartment! my bank will pull back my money from you and will hit you with chargeback fees wait for it! --- scammy website if you fell in this trap don't expect paypal to help you they are enabling these shady companies to continue scamming people sending them counterfeit items CALL YOUR BANK IMMEDIATELY they're the only one who can help you. paypal will force you to "pay" to ship the return item (notice the return address is not even their return department, it's another customer's apartment!!!! in another country) they want you to ship wrong item to another customer on your expense!!!! even though merchant obviously and intentionally sent you wrong item and they will make you do the same to another poor customer. please call your bank and always use your credit card not your debit card to be reimbused

I ordered an item and then over a month later got an email that the item had shipped...then another email that the item was no longer in stock. Instead of a refund, INS tried to offer me store credit, which I obviously did not want at this point. I eventually was able to fight for a refund, but what a headache. Do not recommend buying from this company.

Loved the dress and bathing suit I ordered for my daughter, however I paid $14.95 for 3-5 day shipping since she wanted the items for a Vegas trip and did not receive the items until 3 weeks after my order. My tracking number never worked, I did receive one after I called their customer service line. My earlier email did not receive a response. I am trying to return the items, only because they are the wrong size and am waiting for a response since I can't locate the "return portal" you are directed to utilize to initiate a return per the INS website. Just very disappointed, the clothes and prizes are great.

Return policy is terrible. Never buying here again.